“It felt extremely expensive. In retrospect I would have paid less for a taxi to take me to the airport door and also for the return journey. Bus shuttle efficient, although we were very fortunate to find a parking space not too far from one of the 2 bus stops. Its a long walk from the far corners to these stops.”
“The bus driver was very rude. The bus was parked up and he was talking to a colleague as I stepped on, aked him if it was ok to board...he ignored me, so I continued, only for him to raise his voice asking me to get off as this was not the bus...'thats why I'm parked here' he barked 'and not at the proper stop'.
I wish I had taken a photo of the bus number plate, you would have been able to ID the driver...who I can say, is no ambassador for your organisation.”
“I was alarmed to find that even though I paid £110, I still had to pay to leave the airport at £4. No where was this stated and I assumed it would have been part of the price.”
“Drop off was great but return was terrible.Very poor signage when leaving the terminal building,then the signage stops.When you get your keys we were Aisle B.There is a walkway marked for pedestrians between cars .Unfortunately this means you cannot see any signs for B as they are on the reverse side of the C sign.The spaces are numbered but again these are marked on the road side of the cars,not on the walkway side so they are not visible.”
“Sadly we were instructed to go to B33 - rather alarming as it wasn’t our car - we found it on A33.
Also flight was delayed so we had to pay £4 on the way out of the car park .”
“When I tried to exit at the barrier I was told I had to pay 120 pounds despite have a pre paid ticket. The barrier attendant let me through when I gave him my car's registration.”
“Signage for this particular car park is not good - so make sure you turn right at the final roundabout at the airport otherwise you will end up in the wrong area completely. Vehicles were also turning at the most inappropriate places, but only because they were able to, as we were. If you were stuck in a queue of cars picking up or dropping off then you would be forced into the wrong parking area.”
“Was useful to park in multi-storey and get fastTrack security. Reduced waiting time before the journey. Out plane was delayed on return and we were 3-5mins late for our ‘buffer’ period in the car park. Charged £15. Given we would have been within our ‘buffer’ period had the airport staff not held us for 30minutes in a tunnel directly outside our aeroplane, that showed a total disconnect between the car park and the running of airport facilities. Navigation of the car parking online FAQs was difficult and links didn’t work (tried multiple digital devices and laptops).”
“We paid £35 for a week to be right next to the Terminal at Easter and £89 to be out in the sticks Plane Parking last week. That's inflation for you. Plane parking needs more posts telling you where you've parked your car especially at 5:30 in the morning in the rain. The bus man was very helpful. And so was the man at the exit when it told me I owed £149 even though I'd paid online.”
“Despite web site stating I would not be charged extra if my flight was delayed as long as I returned the same day I had to pay a further amount to get out. My airfreshener was lying under the seat and the channel changed on the radio. Sound was set exceptionnally loud”
“The ability to park & be inside the airport terminal inside of 2 minutes was great.....but....... better, clearer, affirmative road signage directing us to our correct car park is sorely needed, eventually we accessed the correct car park by driving through a parking area that we were not permitted to park in.”
“Very useful having airport car parking so thank you. The only issue I did have was after arriving 2 hours late on Saturday 1st October at 11.30 pm, none of the staff appeared to know where the bus was to get back to plane parking. I went to bus stop H, then to bus stop 8 near the NCP, that is when I was finally informed that it was near the taxi rank. I was already tired and this just made me more frustrated.”
“A much better experience than the last time I used this service, with most of the issues I reported then, now resolved. However, I was extremely annoyed to find that my seat had been repositioned, and not by a small amount! If it is absolutely necessary to move a Customer’s seat (and I can think of few reasons why it should be) the least I would expect is for it to be returned to something akin to its original position. A mistake that will make me much less likely to use this service in the future.”
“Check-in process was fine, and great to leave the car and go. Check out on the way back not so good.
1st of all my keys were not ready for collection on scanning my bar code, it told me to go to reception and at 3am there was no reception. After about 10 mins someone came out and i gave her my ticket and she went and got my keys. Then when exiting the car park the bar code on the keys was not known so i had to then take a ticket at the barrier on exit of the fast park and when i got to the next barrier it charged me £4 to get out.”
“Should have been straightforward but never is. Problem with the barrier on entry and had to use the intercom to speak to a attendant and give all our booking details so they could let us in. No ticket issued and told we would have to go through this process on our return in a weeks time to get out which we did. What should have been an easy process wasn't.”
“There were no buses to transport us to airport but fortunately we were fit to walk and take luggage.
On exit the gate didn’t recognise our plate. This causes stress, not only to us but also to queue of cars behind whilst getting assistance to allow us exit. I had amended our booking with change of plate and printed off proof in event of being denied exit. surely when you make amendments they should be updated immediately?”
