Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Bit of a nightmare getting there - satnav tookbus to the wrong side of a security fence and we had a 15 min journey to get to the right place. Parking itself was ok, just a short wait for bus. Had a flat tyre on return and no support at all provided by Edinburgh airport (maybe they should have a support vehicle like Newcastle Airport do?). Thankfully a really lovely member of staff helped by letting us use his own tyre pump to get us on the road.”
Thank you for your review.
I can confirm directions on how to get to the car parking you have booked for are in the booking confirmation.
In regards to your flat tyre. If you go to the Customer Service desk which is located on the ground floor of the multi-storey car park one of our car parking team would have been able to assist you.
Kind regards,
Customer Support Team
“The Airport parking is a good thing but when you are a blue badge holder you have to walk about 300 yards to your car.The last time I booked my car was in the disabled bay waiting for me this time I was in B42 and this is how I had to walk half way up the carpark to collect my car marks out of 10 would be a 6/10 very unhappy customer”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was easy to find and shuttle bus regular,but on way out ticket didn't work and had to press help button ,we were well within our time and had booked parking for a week ,ticket wouldn't open barrier ,disappointing”
Thank you for your review,
I'm pleased to hear that you found it easy to locate the car park and that you were happy with the shuttle bus service.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I used the multi storey parking which good access to fasttrack however the middle of thr car park is filthy.
This makes accessing your boot difficult and has been a known problem without being rectified.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy process when entering the car park on arrival and making way to the terminal. However when coming back to the car after the flight home we weren’t happy as the car window was left open, the lights had been left on and drivers seat had been adjusted.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Convenient for airport. Shuttle bus was prompt and driver friendly and helpful. Only negative comment would be them wanting to charge £266 on exit for overstay in the car park even though we pre-booked. Guy was very helpful once he got my details up.”
Thank you for your review,
I'm pleased to hear that you found our car park convenient and that the shuttle bus driver was friendly.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Wasn't able to get out! The ticket that was issued on our way in to the car park didn't work getting out and we had to use the intercom for assistance. Otherwise a good experience, but with technical glitches. Very friendly shuttle bus drivers, particularly John. He was very helpful.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Airport parking is reasonably priced compared to other airports although they need to sort their system as everytime i book pre paid parking when you go to leave the car park the machine doesn't register and trys to charge you again”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car not recognised on entry so pressed buzzer for help at barrier and we're let in promptly.
On exit car not recognised and asked to pay £355, pressed buzzer for help at barrier and with our booking ref and car regs we were told the car had not been registered properly on entry so the assistant dealt with it and let us exit without paying the additional £355. At 2am we really didn't welcome the stress this brought to us!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Have happily used multi storey on may occasions however on this visit was disappointed to find damage caused to sound deadening under bonnet of my vehicle used to make a rats nest on oil filler cap.
Vermin control clearly needs to be addressed.”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
We are currently looking into additional storage for luggage on the shuttle buses, with the relevant teams.
Kind regards,
Customer Support Team
“When trying to depart I was a bit alarmed when I was told that I had to pay £231 when my ticket was already pre-paid and not over time. Apparently the ticket machine didn't read my registration plate on arrival. Surely that needs to be rectified. Admittedly the man on the other end of the help button allowed me to leave the car park without further payment but his customer relation skills could be improved upon.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We were asked to pay on exit- pressed the support button and were allowed to leave very quickly once pre-booking and payment was confirmed. Otherwise, the whole process was excellent.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
