“Getting in and parked is fine but every time I have left the ticket has said I need to pay £240 even though I paid in advance. The email stated I would just be let out but had to speak to someone to let me out. Not what you want to do when you've just got back from holiday on a long flight”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parked @ Plane Parking which was hard to find, a bit further out than we are used to, but a lage car park with plenty spaces, although some are quite a distance from the bus stops. Buses supposed to run every 12mins, but didn't seem to be the case on outward journey. Lastly, the airport drop off / collection point is a fair distance from the terminal, which is not great for anyone who has the slightest mobility issue, especially if you have already had a bit of a walk to the bus stop in the car park itself. Next time, we will pay that bit more for easier accessibility, as there are a host of car parks to choose from at Edinburgh Airport, making it is good to fly from.”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Customers who find the distance unmanageable can contact us directly to discuss how we can support them.
Kind regards,
Customer Support Team
“On arrival there was roadworks and no signage telling you alternative entry.
After driving around for 10 to 15 minutes with lots of other cars.
The entry was opened again with 1 workman pointing where to go.
Stressful when catching a flight.
Having said that booking process very easy and on exit roadworks had been completed.”
“I was very happy with the convenience of the multi-story parking only a minute walk to the inside of the terminal. The cost was also very good at £159.99 for my two week holiday.
However, my return was delayed by 24 hours due to my connecting flight being delayed by 1 hour causing me to miss the connection flight home. This resulted in an unplanned overnight stay at Toronto.
The cost of the extra day for parking was rather extreme at £70. Almost half the cost of my two week booking!”
“Spaces too close
No numbers on each space
Glasgow Airport recognises your reg number to let you in or out....Edinburgh still working with tickets very old fashioned.”
“Planes parking bus service is good.
Each time I stay your system fails to recognise I’ve prepaid for parking. As a result I need to press the intercom to gain exit which is annoying, especially after an hours delay to off board a plane after landing.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) is having trouble picking up your registration correctly. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Everything was good but my car was hit by someone. Not sure if i can claim it. I was parked nicely in the first place. My advice is 50/50 experience to park at the Airport.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Paid in advance but on exit there was a charge for 150 pounds. Not what I needed at 1.30 am when I was exhausted and just wanted to get home. Thankfully the person I spoke to was helpful and sorted it for me.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The process for parking in the fast park area is brilliant, seamless and very easy to navigate. Literally 2 mins walk into the airport however this was let down by unexpected charges. Despite entering your flight details when you make the booking when we arrived the machine required us to pay an additional £15. No explanation and when I queried it with the parking attendant he said there was nothing we could do we just had to pay it. When we returned to exit the car park we then had to pay an additional £6 charge to get out. This created a negative experience on what otherwise would have been a very positive review. Be prepared for additional unexpected, unexplained charges!”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Access and exit very easy although someone has hit my car in car park and driven off without reporting it,
I have emailed Edinburgh Airport and am awaiting a reply to see if it has been captured on CCTV
Wither I will recommend will depend on the outcome of CCTV investigations”
“Booking and finding the parking was straightforward. However exiting was not. I had pre booked and prepaid but when my husband put the ticket in on exiting tried to charge £180 and we couldn’t exit. My husband is hard of hearing and it was not easy using the intercom - I had to jump out of car to help with audio but they seemed to sort it and opened the barrier. Really not good after a long flight.”
HI there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pretty poor service from Edinburg parking, accidentally parked in the wrong park as was rushing to get there and was charged £315 per car to get out after my weeks holiday, money I can Iill afford to lose, tried phoning but was told to send in an email to which I’ve done, it’s a shame because my previous visits have been a great experience”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Getting into the carpark using my booking was good with no issues. On leaving when I put my ticket in the gate machine, the display said I had an unpaid amount of over £200 which alarmed me. I used the call button to speak to someone and when answered, I explained the situation and that person didn't speak to me at all but opened the gate for me so I drove out with no explanation given. Quite annoying and very worrying at the time. Not so good.”
Thank you for your review,
I'm please to hear that you were happy with the entry process.
In regards to your exit it sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car park was great and an easy walk to terminal with only hand luggage. Access and egress was simple and not too hard to find a space.
My only issue being that my flight was cancelled and I arrived back 12 hours later than scheduled there was no way to adjust my booking so I ended up having to pay more for these few hours than I did for the previous 6 days combined.”
Hi there,
Thank you for your review.
I'm sorry to hear that your flight was cancelled and this resulted in an additional charge at the car park.
For future travel, we provide advise on what to do if you are returning back to the car park late on our booking confirmation emails, as well as, in our FAQs on our website.
Kind regards,
Customer Support Team
“Multi Storey is convenient but along with all other options it has become a very expensive addition to your trip. A huge area previously set aside for Terminal Parking is now mostly empty as it's used for the Park and Fly service. Disabled parking sopaces are at premium and if needed you can find yourself driving around for a long time looking for one. Too much area has also been handed over to electric charging points. In the pouring rain and late at night it's not a welcoming location. Pavements for pulling a suitacse are poor with too many uneven surfaces, kerbs, bus lanes etc to negotiate. Staff are generally friendly and helpful. At the end of the day it's there and it's needed but the Airport or whoever owns the carparking is making a fortune by the amount it charges customers.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I chose Plane Parking as a late reservation so relatively value for money for a three day trip. Fairly quick shuttle bus pick up but my ticket didn't work on leaving so had to use the intercom. The responde was very helpful and i was quickly processed using my numberplate rather than my booking refs etc. Overall though i feel the parking is ridiculously expensive across he airport which takes a shine off holidays.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“We were affected by the Crowdstrike bug that cancelled lots of flights. As a result, we collected our car more than 24 hours late. Edinburgh Airport Parking charged us almost as much for those two days as they did for two weeks. Not impressed at this brutal exploitation of customers after a miserable trip back.”
“When leaving the car park I was asked to pay £170 when inputting my ticket, despite having pre-paid for the stay. The customer support was quick but this isn’t the first time this has happened.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
