Thank you for your review,
I'm pleased to hear that you found it easy to find the car park.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The outside terminal parking was extremely busy and is was difficult to identify where free spaces were without going down each row. Also made more difficult with some access points/parking bays being temporarily blocked off. Eventually saw sign (Spaces) after being unsuccessful in first two sections. Basically the car park area is a mess and difficult to navigate at busy times. Previously have had no issues. Pedestrian access was also difficult navigating areas of construction/repair and cars parked up over pedestrian pathways.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Normally use this parking but this last time I must say I wasn't happy . Firstly I was distracted coming in to the fast park and missed the turn off as it's one way it cost me £5 to loop back to the entrance .
Then my return flight was cancelled and upon collecting my car I was charged £25 ,
Which is totally unfair . The guy in the fast park office said I should of contact them to let them no ! Well try to find out where my family with 3 kids were going to stay until our flight was rescheduled was a bit more of a priority and to be fair I didn't no I had to contact them as being airport parking I thought they would all ready no !
Disappointed 😔”
Hello Neil,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello Clive.
Thank you for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy to book and reasonably priced when booked in advance. However, there were far too few spaces available in the long-stay car park when I arrived - after driving around extensively (thankfully not in a rush) I eventually managed to find a space on the end of a row, not in an actual parking bay (followed example set by many others). Walking through the mid-stay at least 50% of spaces were available. Please consider managing the distribution of cars more evenly for a less stressful experience. An email prior to arrival to suggest parking in mid-stay instead would suffice and shouldn't be difficult to manage.
Upon leaving, the ticket machine requested payment for the entire stay - it wasn't clever enough to realise I had prepaid. Thankfully the chap on the helpline was quick to assist and released me from the car park. Again, a poor user experience in the 21st century.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long stay parking is fine and walkable to the airport. At times the route is very poorly marked and when travelling with young children this can make not feel as safe as it should. The car park was also over booked so finding a spot was very tricky with lots of cars parked on double yellow lines and making some empty spaces impossible to get in to due to the ad hoc parking. Would consider again as a solo traveller but not as a family.”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Ok unless your flight is cancelled. I had to stay over an extra night so my booked ticket had expired. Trying to extend the ticket seemed impossible and on trying to sort at a machine it was via an intercom at the pay station. Instead of being simple I had to talk to a advisor on intercom which was very difficult and confusing. I am english native speaker so if I was not it would have been even worse to action. A simple interface where I could have paid online or at the car park would be so much better in similar situations, nothing much I could do by being over allotted stay due to the cancelled flight which surely happens on occasion.
Apart from that my only other complain is the overflowing bins in the area, needs beter monitoring and mangement as it is not a good impression.”
Thank you for your review,
As advised in your email confirmation and our terms and condition, you may be able to pre-extend your booking by making a new booking from the time that your original booking ends. If you have not extended your booking you will be charged the roll-up rate upon exit.
Kind regards,
Customer Support Team
“The parking is good and easy to book, however, I find that continually the system doesn't work and I have to spend time at the exit gate contacting the help point to avoid a large charge, or in my last case, to actually get out the gate (all because the barriers were stuck open when I arrived 4 days prior.”
“This was our second time using this car park. The first time was absolutely fine but this time, in spite of booking a space well in advance, when we arrived the entire car park was completely full. It was only by catching someone leaving whilst driving around we were able to park on the roof.
It was either oversold or folk hadn't left when they were supposed to. But as an airport car park, you would expect things like delayed flights to be factored in.
As we weren't local, we didn't know where alternative parking would be, nor was there anyone at the entrances to warn the car park was full. Overall quite a stressful start to the holiday.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Likes:
Very well signposted. Easy to find and park up.
Someone was there (even at 07:00 in the morning) to explain it to a newbie.
Keys weren't in a locker, but someone was at collection and we had them within 3 minutes with an explanation where the car was.
Dislikes:
Minor niggle -Finding the seat far back and seat back much further back also.
Air Con on full blast (Lo), but had been raining on delivery and on pickup which was bizarre.
Child locks had been switched on so when the family tried to disembark they couldn't.
All the auto settings on the car had been switched off.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The parking itself was good but they accidentally opened my windows when parking the car (app for car kept warning me about an open window) then lied about it on social media - really weird, I thanked them when they fixed it.
Also they left the car open after fixing it and I had to lock manually. So…yeah, three stars.”
“Fine until we tried to leave. Having paid in advance the ticket machine tried to charge us £240. Eventually the ticket man who couldn’t recognise our number plate let us out because we had our booking ref”
Hello John,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Overall the EDI Parking is great. This was the 1st time I used the Mid Stay. The location is very convenient.
I do find most of the parking places tight and ways have to ask my wife to exit the car before I park. I would be happy to pay more to access bigger spaces.
I always buy my ticket in advance but find in at least 30% of my trips I have to push the help button and talk through my booking before I can exit. Not a big deal just more of a frustration.”
Thank you for your review,
I'm pleased to hear that you were happy with using the Mid Stay car park.
Our spaces are of industry size however I understand your frustration if you found the space tight.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Ordinarily I would give a rating of five, as previous experience of the multi-storey car park has been excellent. However, this recent visit was challenging; on arrival it was apparent that there were very few available spaces, despite what the indicator boards on each level were saying (e.g.; 46 showing on the board for level 2 when a drive around level 2 showed there to be no spaces at all). Eventually I was lucky to get one of the four spaces that the office told me were available on level one. It took 15-20 minutes to park, instead of the”
Thank you for your review. I am sorry to see that you found it difficult to locate an available space however, I am glad that you managed to speak to the team at the time to be directed to an area where spaces were available. I hope it didn't cause you too much inconvenience.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you are happy with the location of the car park.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking itself was fine with no issues entering or exiting the car park and friendly bus driver on way back. Unfortunately, the road to the parking is in poor condition, with poor road markings and signage. Also, bin in bus shelter overflowing with rubbish everywhere.”
Thank you for your review,
I'm pleased to hear you were happy with the entry/ exit process and that the shuttle bus driver was friendly.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Tight spaces, overpriced and a large area of flooding right at the boot in the space I used meant no where to lay cases on the ground whilst unloading and loading them- altogether disappointing for over £20 a day!!”
“The parking was no problem very easy to book. However I think this is the third or second time that when I put my card into it a message comes up saying your balance was £165 even though I booked it online with confirmation. This is not good as I imagine some people would just use their debit card to pay it.”
Hello Garry,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
