“I booked on the run way parking, when I arrived there it was a COVID testing site. The guy at the entrance was a dick and I had to drive back towards the long stay only to then see a sign on the way to say we've been upgraded to long stay for free. It was dark and there was no lighting around the signs. A email would of been appreciated before hand because I wasn't the only one that had that experience”
“Good price and a good range of parking options. I have used the long term parking a couple times and both times it has been difficult to find a free space. Additionally, it would be good to get information beforehand about any upgrades, to eliminate unnecessary driving to the wrong car park.”
Hi,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Paid for multi-story car parking, but lower levels were full so ended up parking on the roof that was not covered, car was exposed as hoped not to be during a storm and there was a decent walk and wait for the lift so did not get any of the convenience I paid for, would have been better to park on the surface car park.”
“Everything went well until we tried to depart and when we put our ticket into the machine it asked for £140 in late fees. We were 2 hours within our exit time. Thankfully a call to the parking staff resolved the issue but not ideal, it really freaked me out and I can imagine that some people would panic and just pay the money.”
Hi Donna,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thanks,
Customer Support Team
“I Forgot to check, but no shuttle bus provided was a problem as wife has walking problems . Finding route to terminal and back a big issue in the dark and rain”
“Once parked, it's great. but the signage is confusing and unclear and I ended up going through a drop-off section which charged me £4.00(?) just to get out. Trouble being when its busy and there are cars, buses, taxis behind, you don't have a lot of chance to stop and study the signs. these need to be improved, made large and clear and unambiguous.”
“Automated ticketing system needs updating as to exit required communication with the remotely located attendant in order to facilitate the lifting of the barrier attributed to faulty technology”
Hi Andrew,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and can cause some issues upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Thanks,
Customer Support Team
“Used terminal parking this time but was really disappointed, the usual car park entrance was cordoned off so we had to park opposite, much further away from the terminal and not a nice walk in the rain, especially when you weren’t expecting this going from past experiences. I would have been better using the long stay and saving a good few pounds”
Hi there,
The area you are referring to is part of our Terminal Parking product and it sounds as though the main area was full upon your arrival. When this happens, we direct our customers into the area just over the road.
Although many customers haven't used these spaces before, there is a walking route to the terminal that is equdistant from the main parking area.
Thanks,
Customer Support Team
“Very close to terminal and easy to find, helps because I'm a taxi driver but upon returning because of luggage damage and signing paperwork had to end up paying £18 to get out of the multi-story, not something I was expecting at 4 in the morning. Nobody around to help. So a bit peeved but payed up anyway. Will still use this service for its overall price and convenience but say if your plane due land land at 8.00 put 10.00 on your pick up time”
Hi Tony,
Thanks for your feedback.
If ever faced with a similar problem please ring our call button on the exit barrier and we'll try our best to help!
Kind regards,
Customer Support Team
“Parking was ok, I had prepaid and been given an upgrade from long term to medium and followed instructions on my email. When I returned the total on the machine said I was due £240. I pressed the button and the guy said I had parked in the wrong car park, I explained about the upgrade and he raised the barrier. Just wondering how many people would have paid. It was a bit stressful after coming off a plane at 10pm. Definitely wasn’t worth £240 !”
“Issue exiting with gate saying charge due of £360. Attendant said it was because I’d parked in the wrong car park, that I’d paid for surface parking.
Picture attached shows email confirmation and ticket that confirm multi-storey parking and fast rack pre-paid.
Attendant confirmed that I wouldn’t have to pay, but insisted that I was in the wrong parking area. I had been stroppy as flight delayed and surprised by this large charge and apologise if my tone was wrong. However the issue appears to be with your system.
I’ve always used the multi-storey for many years and will continue to, but felt you needed to know what happened on 25th November.”
“Hi
Used the Mid Stay car park recently
As I was away for a week fairly easy to find my way into the car park when driving but much more difficult to walk out ,poor signs and when arriving back late at night it was much more hazardous with poor lighting along the way,a woman walking on her own would
be a pretty scary experience”
“Booked terminal parking and had holiday cancelled due to coronavirus. Repeated contact failed to produce refund from you (OM88FF3D reg no SC16TVL booked for 7 days from 14 March 2020). Poor outcome.”
