“The parking was good and lots of spaces however, the bus did not come in 12 minutes, it took 20 minutes to arrive. You really should get an accurate time on your website as people will rely on your 12 minute promise.”
Thank you for your review. The bus to/from plane parking is on average every 10-12 minutes. Due to things outwith our control such as congestion on the roads around the airport due to the Royal Highland Show this can impact the frequency of service to/from the car park.
Kind regards,
Customer Supprot Team
“Great service normally but this time, my car should have been in F36 but it was in fact in C36. Nevertheless have used your car park as it is so simple and smooth and will use it again.”
Hello,
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future
Kind regards,
Customer Support Team
“On arrival the barriers weren't working and only 1 guy operating 2 barriers, parked up in disabled space and headed to reception which was very smooth. On our return however keys weren't available for collection we got told to stay in reception until our car was located, however while the guy searched the carpal my husband noticed the car right outside reception, managed to get the baby in car and luggage as guy kept switching the doors off and on, and my husband then went on to locate the guy with our keys, no major problems but after a long flight we just wanted to get on our way.”
Hello Gillian,
Thank for your review.
I am glad to hear that your full experience wasn't a bad one, I will pass your feedback onto our car parking team.
Kind regards,
Customer Support Team
“We had extreme difficulty finding a space. Had to go round and round for 15 minutes until we eventually found one, right at the far side of the park and it was raining.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The airport parking was very quick and easy! Which made my life very easy as I was a single parent travelling with child large suitcase and pram which is not easy! On the way out it was super ! Great no complaints! Friendly staff! However on the way home I got my key out the locker I realised it showed a map of where the car was and the number and letter with location on the map however I was still unsure of where to go! (Easy enough to happen right?) anyway I went over to the window where there were 3 males standing outside (workers) and 1 female inside with short hair, glasses and of the larger build she said are you ok? I said yeah I’m just unsure of where to get the car from don’t know where I am going, she looked at me as if I was stupid and said it tells you on the key! I fired the look right back and said yes I am aware it says b23 but I don’t know where that is! Hence the reason I am asking you! Thankfully the friendly male worker stepped in and pointed me in the right direction! Considering I am standing there with a pram a suitcase and a child on my own just off a 5 hour flight you would think she would have a bit more compassion ! She couldn’t be bothered and was not interested in helping! My advice would be to get her some people skills training as she has 0”
Hello Nicola,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The car park was not clearly signposted. We ended up parking in the wrong car park which let us in without a booking and resulted in a large parking ticket which thankfully was waived but could have ended badly.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parked in Terminal on right hand side, in my ‘ go to area’ Another bizarre change by Edinburgh Airport - when they established the small short stay car park at the top end of terminal carpark they did it by placing ‘ movable’ barriers between the terminal and short stay. These barriers stopped pedestrians as well as cars, resulting passengers from terminal carpark having to walk in the road and grass verge not good with bags. The airport then reestablished pedestrian access through the barriers. Now they have replaced the barriers with chain link fencing without pedestrian access so once again you have to go in the road !!!!!
Surface still rough !”
Hello Jeffrey,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Prepaid a 1 week parking slot. Complied with the instruction to take and retain a ticket. Inserted this on exit, as advised, well within the prepaid period. Message “£270.00 due” was displayed, barrier remained closed. I backed away from the barrier as other cars were waiting; the ticket reader then spat my ticket out into a puddle. I retrieved it to try again, but found it very difficult to reintroduce as it was now soaked. Had to contact control, who checked my registration and advised me to drive out. Took a couple of goes, but eventually got out without having to pay any additional charge. Slightly irritating, but guys in control rescued tech failure situation quickly. Location of medium stay parking good, but pricey.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Another exit from the multi Storey which required me to press the button on exit for assistance as it attempted to charge me £165 despite me pre booking and pre paying. That's the 3rd rime in a row this has happened.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Difficulties when entering & leaving the Airport car park as it was advertised as vehicle recognition when entering & leaving. Not great waiting for a response at 1.00am. Other than that was fine. Bus driver was a nice guy.”
“I booked parking with free fast track security. The fast track security was good in theory but when you let people in front of me who hasn’t paid for it it becomes slow track security. This should not happen.”
“Tbh all went well until I arrived back a blocked drain left my car in 4 inches of water meaning wet feet. No complaints about the place would use again”
“I would have given this parking four or five stars as the Fast Park itself was great...but, our flight was delayed by an hour and when we arrived at the Fast Park to collect our car, the silver box was not working, we had to use the window in order to collect our keys, then when we tried to exit the car park, we were charged an extra £6, this does not sound like a lot of money, but when you consider I had already paid nearly £100 (with a discount code) for the week, it seems a bit much. I am nsure if this was due to the delay or the fact our ticket barcode was not scanned, but not the best either way.”
Hello Charlene,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booked multi-storey to be under cover. Disappointed to find the only available spaces were on the roof so not under cover. Good signage to let you know where spaces were available. Clean car park and pedestrian areas.”
“Used previously and was excellent. However, onthis occasion despite having blue badge and alerting them of this at check in. My car was parked at nearly end of car park on return. Instead of in designated disabled area.”
