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Edinburgh Airport Parking Reviews

4.4 Rating 89,571 Reviews
85 %
of reviewers recommend Edinburgh Airport Parking
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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Anonymous
Anonymous  // 01/01/2019
Not very clear about parking bays
Helpful Report
Posted 1 year ago
Easy to book and options to suit the need and budget. Easy to get to/from the terminal building. I’ve booking EDI parking for many years for both business and pleasure. However, things seem to be going out of normality in the recent years. Parking bays at budget option of Plane Parking are increasingly smaller to fit modern sized cars. Seen many cars had to park over the bays making the number of bays available are less than advertised. Time to find a free bay is increasingly high and I had to do 3 circles to find a tiny space. Access road is absolutely horrible with loads of potholes (it is rather a big pothole rather than tarmac). Too many signs may confuse new drivers alike. With the RHS running, it took longer to get to the airport site, may need other alternatives get in or warnings when booking.
Helpful Report
Posted 1 year ago
Hello. Thanks for your feedback. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team
Posted 1 year ago
Would have been better because I the park g provides great, easy access to the airport but plane was delayed, came in late and charged £60 for the privilege of an extended stay of a few hours. The price is ridiculous (it already cost me £80 but at least that was for 4 days!
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Posted 1 year ago
Hello William, Thank you for your review. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking. Kind regards, Customer Support Team
Posted 1 year ago
The parking process was very easy however my car was damaged on my return
Helpful Report
Posted 1 year ago
Hello Angela, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 1 year ago
Parking was fine until when I was leaving and put my ticket in machine and it told me I had to pay £235 even though I already paid for parking I had to phone customer service to resolve the issue
Helpful Report
Posted 1 year ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 1 year ago
My only negative comment is that during the RHS weekend the traffic around the airport was extremely busy. This had a major impact on the timing of getting to airport and from car park to the terminal. Had this been highlighted my plans could have changed to lessen stress.
Helpful Report
Posted 1 year ago
Thank you for your review, I'm sorry to hear that you were faced with some traffic. The Royal Highland Show is widely advertised and we have also posted about this on our socials to make passengers aware of potential extra travel time. Kind regards, Customer Support Team
Posted 1 year ago
Unfortunately my pre booked ticket was not recognised and I was asked for £355 at the exit gate. It was sorted eventually.
Helpful Report
Posted 1 year ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 1 year ago
Location a bit confusing but got there. Bus service worked well. Car number plate not recognised and had to wait a few minters at gate to be let out. Be good if another stop was added between 1 & 2 within the car park.
Helpful Report
Posted 1 year ago
Thank you for your review, I'm sorry to hear that you found the location confusing. We always encourage our customers to read their booking confirmation which have the directions to the chosen car park detailed. I'm pleased to hear that you were happy with the shuttle service. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 1 year ago
On exit at 1.30am, all the cars were queued as the barriers were not working properly and you had to press the button for assistance. Not what you want at that time.
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Posted 1 year ago
Thank you for your review, I'm sorry to hear that you had issues at the exit barrier however I'm pleased that our team was able to assist you at the time. Kind regards, Customer Support Team
Posted 1 year ago
Parking was straight forward and easy to use. The only downside was the exit which was very congested as there was 3 lanes of traffic going into 1 which delayed us going home!!
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Posted 1 year ago
Access roads in poor condition. Registration plates not recognised on entry or exit. Spaces very tight.
Helpful Report
Posted 1 year ago
Hello Ian, Thanks for your review. We are currently upgrading our roads, I hope you can see a marked improvement on your next travels. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team
Posted 1 year ago
Easy to find & get a space, The only reason I gave 3 star is due to the fact that when I left & put my card in the machine at the barrier I got a message saying I had a charge of over £680.00 this was sorted quickly but shouldn't have happened if their ANPR cameras were working, On the plus side with this happen just after midnight it did wake me up for my short drive home.
Helpful Report
Posted 1 year ago
Thank you for your review, I'm pleased to hear that you found it easy to find a space. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 1 year ago
The buses are not built for carrying more than two cases of luggage and have to put them on seats or stand and hold them These are not the buses that used to be used and are not as good as other ones On arrival at airport had to wait nearly 20 minutes to be picked up ( don’t know if was as only one bus operating and the roads leading to car park are shocking
Helpful Report
Posted 1 year ago
Hello, Thanks for your review. I am sorry to hear that you never had a pleasant experience with us, I will pass your feedback onto the relevant team to look into the bus you mentioned. Kind regards, Customer Support Team
Posted 1 year ago
I couldn't get into parking. Got a ticket. Drove straight back out had to pay £7.
Helpful Report
Posted 1 year ago
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 1 year ago
ENTRY NOT EASY TO FIND
Helpful Report
Posted 1 year ago
Thank you for your review. Directions to each of our car parks is set out both on our website and within the confirmation e-mail that you receive. There is also wayfinding in place at key traffic locations on approach to the airport to direct you to the relevant car park that you have booked. Kind regards, Customer Support Team
Posted 1 year ago
For the money I paid, I would have liked an experience that wasn't stressfully circling the car park looking for any space at all. I luckily found a space but the car next to mine had parked over the lines so it was an extremely tight squeeze. Lots of other cars circling looking for a spot, made me think the airport had allowed the terminal parking to be overbooked.
Helpful Report
Posted 1 year ago
Thank you for your review. In future if you ever struggle to locate a space in any of our car parks, if you press the intercom at any of the barriers a member of the car parking team will be able to direct you to an available space. Kind regards, Customer Support Team
Posted 1 year ago
Plane Parking was quite a distance away. Beer bottles, cans and vapes scattered around close to car. On exit we had to contact via intercom as bill of £180 requested although our parking was pre booked and pre paid. This was rectified and barrier lifted. Pick up was good, driver was pleasant.
Helpful Report
Posted 1 year ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. I'm pleased to hear that you were happy with the pick-up arrangements and that the driver was pleasant. Kind regards, Customer Support Team
Posted 1 year ago
First time at Plane Parking, the road is potholes but looks like they are working on it. However the bus used for transfer is not fit for purpose. There is no space for luggage
Helpful Report
Posted 1 year ago
Hello George, Thanks for your review. I will be sure to pass this feedback over to the relevant team to look into. Kind regards, Customer Support Team
Posted 1 year ago
Streamline service with no hitches on arrival. However, on return journey there was a glitch with the receipt I had been given. It had the wrong return date and my car was not ready! This was at 230am. So we had to wait for about 20mins while my car was being collected. The staff were very helpful in providing me with updates. Just unfortunate this happened as it was so late in the night and we were exhausted!! My email and booking both had the correct date.
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Posted 1 year ago
Everything was really good until I had to pay £6 to exit the car park. It said overdue amount to be paid and I use this service a few times a year and never had that before. Apart from that really good service.
Helpful Report
Posted 1 year ago
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 1 year ago
Edinburgh Airport Parking is rated 4.4 based on 89,571 reviews