“Unfortunately as I was leaving the Plane Parking site at around 1am at night I had placed my ticket inside the machine as I was leaving and it was showing an outstanding amount of £150. I then waited for quite a long time for someone to answer the intercom and it did let me pass, however I never understood where the issue was as other cars were passing with no issues and I was certain I used the right car park.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very close to terminal. Only issue was on trying to exit at barrier it wanted £150. Buzzed and gave booking reference and was allowed to leave without paying.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fast park is great unless you need to extend your parking time. To have to make a new booking is cumbersome and thereafter, the system doesn’t pick up the changes so that you need assistance to get your keys back on your return to Edinburgh Airport and assistance again at each barrier on the way out.”
“Could do with better signage for multi storey once past first barrier. Ticket not stamped with Reg Number/Booking Ref at either barrier in spite of pre-booking (last time didn't even get a ticket). Queried this a office and got a rather blase response from one of your staff that I would just have to press the buzzer to exit !!!”
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking the car is easy and stree free. The biggest issue I have with the parking is that often the ticket doesn't work automatically and you need to speak to someone to get out.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
All of our other car parks do have blue badge spaces and I would advise if you wish to use a blue badge space to park in one of our other car parks.
Kind regards,
Customer Support Team
“Good price good location good bus transfer to terminal but even though you book online you are still charged again at the departure barrier which requires you to call customer service, better use of NPR would be helpful.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I got a shock when i went to leave as the machine was telling me I had to pay £360 i was like I dont think so we have pre booked and paid for this it got sorted after pressing the button at the barricade its the last thing you want to see when you've just come home”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit., I understand the frustration that this causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Slight problem on my return collected key no problem but confusion on the way out had to collect another ticket inserted at barrier which then asked for £6 charge if I took the wrong way out the correct way wasn’t clearly marked”
Thank you for your review,
If you have been charged the £6 upon exiting FastPark, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Asked to pay £170 on leaving ! Intercom operator took my booking code and allowed me out in accordance with the pre paid plan. Don't forget to keep your code !”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Finding the car park and getting a space was straight forward enough, but trying yo leave was another story. Great big 'Exit' signs 12 ft off the ground seemed to lead to dead ends with bollards and piles of luggage trolleys blocking the way. After 10 minutes of driving around in circles I finally found a temporary 'Exit' sign placed on the ground and managed to find my way to the exit with a few more wrong turns. Maybe someone needs to look at the situation. It's the last thing you need when all you want is to get home.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Plane Parking is quite far from the terminal. The bus service eases that, but even then, other car park shuttle services drop off much closer to the terminal doors. The Plane Parking shuttle stops adjacent to the tram station.
Biggest issue was with timing. On my return leg - from the point of arriving at the bus pick-up point to getting to my car - the whole process took over 20 minutes. This was in part because, even though the bus had arrived, we sat for 5 minutes waiting for more potential passengers. During peak times I could understand, but it was midnight, and quiet.
I also don’t know why I was issued with a ticket - which I had to put in the machine on the way out - when I had prepaid? There’s NPRC cameras at entry and exit, so I expected the barriers to simply open and close. Obviously not the case.
The operators have obviously tried to signify parking bays, but the actual parking spaces aren’t paved so it’s a guessing game really. I came back to find someone parked extraordinarily close to my car (possibly because they couldn’t see any lines).
You get what you pay for I suppose!”
Thank you for your review,
I'm sorry to hear that you felt the shuttle bus dropped you off further away from the terminal than anticipated.
The shuttle bus will wait the same time to allow passengers time to get to the bus.
Every customer is given a ticket upon entry whether you have pre-booked or not. If you have pre-booked your booking reference and car registration number will be printed on your ticket.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found it easy to enter and exit the car park.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Location is good. Car park surface is poor with many puddles and there is no covered walkway to the terminal resulting in getting soaked when it is raining. Often quite difficult finding a parking space.”
Thank you for your review,
I'm pleased to hear that you are happy with the location of the car park.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Posted 1 year ago
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted quickly at the time.
Kind regards,
Customer Support Team
