“Good parking available, however there is terrible sign-postage. There were no clear signs, especially when arriving into the airport and walking back to the car park - there was zero signage. I had to walk back to the main road and enter the car park as if I were a car as it was unclear where the pedestrian route was.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Had pre-booked to park in the multi story so that our car would be undercover. Ended up parking on the roof. Should there not be a section reserved for those tgat have pre-booked?”
“Parking experience was simple enough on entry and exit in multistorey car park. Spaces are way to small and squeezed together. Paid just under £100 for 8 days stay and came home to a damaged rear door due to no adequate space between cars. I parked at the end of a row so fortunately there was no car at the other side. 1st using Edinburgh and have never had this happen at any other airport. Not happy.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Could not exit as when I put my card in it asked me for payment of £220 despite having pre booked over a month ago. Luckily there was a voice at the exit machine who after having to check some thing confirmed my booking and raised the barrier after a few minutes. Not ideal in the pouring rain after not a great flight.”
Good Afternoon,
Thank you for your review.
I am sorry to hear you had difficulty of getting out of the car park.
I am glad someone from our car parking team was able to help you.
Kind regards,
Customer Support Team
“If you have heavy cases it is an excessive trail to pull your cases from the Long Stay Car Park to the Departures at the Terminal, particularly when it's raining. The ground is very uneven and usually wet.
I also have a complaint about the walking route back from the Terminal to the Long Stay. The path is NOT MARKED and caused us to walk all the way round the Car Rental and in the main entrance again. Put signs up for this path or even better put the buses to and from the Terminal back on!”
“Not a happy experience. I lost my ticket (my fault) but the intercom, which I was supposed to use at the exit couldn't be found by either myself or the people I was picking up. There was a credit card slot at the barrier, but that didn't work.”
“Booked at long stay parking (11th - 22nd December) as have done many times pre-covid, and in darkness and inclement weather conditions both on arrival and departure. Barrier and ticket issues etc, were no problem. But the walk both getting to the terminal and returning we found it quite disorienting and confusing, poorly signed, the lighting poor,
.ReallyMissed the shuttle bus. Will not use this option again (We are good walkers,fit and able distance was no problem just very poorly laid out signage etc).”
“I though the Fast Park service was brilliant. Right up until the moment I tried to leave! At which point the final barrier didn’t lift, and the assistance button didn’t work. Had to get out of my car, go to another barrier, and then explain to someone why I didn’t have an exit ticket. Not what you need at 1:15am.
Great idea - but the execution is lacking a bit.”
Thank you for your review.
It sounds like you have been charged £4 in error when leaving FastPark. Please use the link below and we can look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On arrival it was difficult to identify the direction to the car park that I had booked. When I got into the terminal parking directions were not clear what areas I could park in and ended up in furthest away point.
On return to the car after the trip, I found trolleys abandoned near my car and thankfully no damage to the car. Are car parks not regularly patrolled and cleared of trolleys?”
Hi James,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I’m sorry to hear that trolleys were left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind regards,
Customer Support Team
“For the second time this year, we were asked for £635 to exit the middle stay car park. This was during severe weather conditions minus 12 degrees, well after midnight with a 4 year old granddaughter and asthmatic wife in the car. The failure to link our prepaid booking with number plate recognition was the last thing I needed at that time of night. Why doesn't the system work properly? I shouldn't have to try to contact a remote operative to get the exit barrier lifted nor be thrown into a panic by demands for £635 to start my journey home. An explanation would be appreciated! Robert Higgins”
Hi Robert,
Thank you for your review. I am sorry to hear of your recent experience using our parking services.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“At 6 am in the dark it was not easy to find as the signage was poor at the beginning and the instructions short. Stopped to ask directions but to no avail. Eventually used Google and found our destination. Leaving an empty airport on return, could not use original entry next to fast track-sinage poor again. It wanted to charge us for parking £360.”
Hi,
Thank you for your review. I am sorry to hear about your experience whilst using our Car Park premises.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
I hope you were able to resolve the overcharge issue with our colleagues at Car Park Assistance on site and if not I encourage you to contact us via our website.
Kind regards,
Customer Support Team
Hi,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
Regards,
Customer Support Team
