“I was happy with the parking however there was an issue when leaving the car park.
I presented my parking ticket and the machine produced a charge for £145 instead of opening the barrier, this was the second time this has happened to me recently. Thankfully the person on the end of the help button was able to override this and open the gate.”
“Dear ParkFast Customer Service,
I recently used your ParkFast facility for a week while I was away on a trip. When I returned on the exit gates did not open despite my valid reservation. This caused significant inconvenience and delay after a long trip.
I would also appreciate confirmation that the gate system has been reviewed to prevent similar problems in the future.”
“Getting to the car drop was really easy but getting back to fast park from arrivals when coming home was more difficult. There is limited signage directing you to the fast park (I only remember seeing one outside and none inside) so it took us some time to find it. Once we were there the process was very easy however, more signage from arrivals both inside and out would be beneficial however.”
“Edinburgh airport parking was so simple, this was the first time we've used Fast Park and we'll certainly use again.
Only one glitch. My wife has a blue badge, registered on the booking and confirmed on entry. The car was not in a disabled parking bay on our return, they did apologise and someone did collect the car for us.”
“Parked in the multi-storey car park for 4 days.
All good from time of online booking to exit, apart from receiving a ticket from the machine just immediately before entering the car park to say 'Wrong Car Park' ! Unfortunately no parking office on the ground to discuss this with. Spoke with a parking attendant who was very helpful. All worked out ok on exit.”
