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Edinburgh Airport Parking Reviews

4.4 Rating 70,414 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 5th March 2024

Edinburgh Airport Parking 5 star review on 27th February 2024

CHARLES STEWART

207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the confusing message on the screen at entry to FastPark( car park full) and no attendant in addition to a sign to use lane 1 despite it being full, I did manage to get to check in. Again the bar code reader does not accept the bar code printed from my comfirmation. Why does the e-mail system used to confirm my booking set up to print it too big? Another bug bear I have to put up with is that the colour of my car has to be changed manually? The correct model is recognised by the system but not the colur. All frustrating and unneccesary.”

Posted 1 week ago

“Drivers of the buses were very helpful. Disappointed about a charge appearing on the exit screen as I had booked and paid in advance. Help was then required to correct this.”

Posted 1 week ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“My flight was cancelled, so we were 12 hours later back. I found the additional cost extremely disproportionate to the cost of the car park.”

Posted 1 week ago

Thank you for your review, I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our drive-up and park rates as the time you have occupied was not pre-planned. Kind regards, Customer Support Team

Posted 1 week ago

“Still quite expensive and a long walk from the faqr end of the car park with no trolleys visible. Luckily it was dry, would be much improved if it was covered for the majority of the walk.”

Posted 1 week ago

Thank you for your review, Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 week ago

“My car wasn’t picked up on AMPR system and a charge of £110 flashed up. I had to contact someone to waive this and let me out. Extra stress that could have been avoided.”

Posted 1 week ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Hi the parking itself was really good just when we got back we had to pay £45 to get out the car park as we got back 2-45 am on the 9th and I had put the 8th as we flew at 9-45pm on the 8th so it was my mistake but we thought the charge of £45 for a day later was a bit extreme as we only paid £40 for the whole week but other than that there was no problems and will use you again as we have used you before x”

Posted 1 week ago

Thank you for your review, I’m sorry to hear that you had an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned. We encourage customers to check their dates and times before confirming their booking. Kind regards, Customer Support Team

Posted 1 week ago

“I have used this car park a few times and it's been great. .really close to terminal so that's a bonus ..although this time I had left a note to not leave my handbrake off and I when I came back it was on and had jammed on ..in saying this I will always use this service”

Posted 1 week ago

Thank you for your review, I'm pleased to hear that you have used our FastPark facility a few times and that you are happy with the service. I'm sorry to hear that you had issues with your handbrake, if ever faced with this issue again please make one of our staff aware and they will be able to assist you. Kind regards, Customer Support Team

Posted 1 week ago

“The initial process was good but I didn't like that my car was moved to the plane parking area far away from the main terminal building. I could also see on my audi app that my car wasn't locked properly and I had to try to lock it from outside the country through the app which is not always able to be done.”

Posted 1 week ago

Thank you for your review, I can confirm that our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark. I'm sorry to hear that your app was showing that your car was unlocked, if ever faced with this issue again please reach out to our FastPark team who will be able to assist you. Kind regards, Customer Support Team

Posted 1 week ago

“Terrible late night transfer by the shuttle”

Posted 1 week ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

“Despite pre booking, we were surprised to see a a charge of £240 when we put our ticket in the machine. At 3am, it was the last thing I needed to deal with before a long drive home. It was sorted but don't know why it happened.”

Posted 1 week ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Arrived at the parking following the instructions but the barrier did not recognise my registration so no ticket was came out. Pressed the button for help, told me to take the ticket and all would be sorted. Came back from holiday and the ticket now wanted over £200 despite the fact I had already pre paid for the parking. Pressed for the help and the person kept telling me I hadn’t paid for the multi-story parking even though I was looking at my confirmation email with the words “multi story refundable parking”. Eventually and very rudely let me through. Would be very careful when using this service.”

Posted 1 week ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Bought a pre pay ticket TU70YIJIT still had to pay £65”

Posted 1 week ago

Thank you for your review, If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

“Used "FastPark", didn't seem quite as slick as advertised. No sign of stopping for the cameras at check-in, an attendant just sent us straight through into a ferry lane. Dropping keys was all fine, helpful attendant there. On collection, the key safe system worked well and car was in a bay and ready for us. Bit concerned by how many changes made in car. I accept that the seat may need moved to allow the attendant to move the car but many settings had changed. This included: radio station, heating, lumbar support and seat cushion extension. Feel like someone might have been just having a good go in the car!”

Posted 1 week ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

“Not impressed that I got to the barrier & it said I owed £125 when I had already paid”

Posted 1 week ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Overall good however, when we went to leave the car park the barrier flagged up red and said amount due £100 despite the fact we had paid and booked online. Had to speak to someone through intercom to let us out.”

Posted 1 week ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“No signposts between car park and airport hotels. No obvious pick up point for disabled users of 'Fast park' Overall experience was otherwise reasonable”

Posted 1 week ago

Hi there, Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 week ago

“Parking facility good. Disappointing that every time we use the payment is authorised and we have to ring call button to get out. Once we called for help, we had to provide various details when it was booked and already paid for through Edinburgh Airport.”

Posted 1 week ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Entering fastpark was smooth and easy Leaving is a confusing mess, poorly signposted poorly executed,no second trip through the scanner”

Posted 1 week ago

Thank you for your review, I'm pleased to hear that you found it easy to enter FastPark. I’m sorry to hear you found our wayfinding confusing upon exiting FastPark. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 week ago

“Tried to charge me £150 to exit the car park when I booked and paid online Bus driver very helpful but very scary as I didn't have all that money”

Posted 1 week ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Now that we’ve been here once, we would book this car park again. However, on first use we found it difficult to find the walking path from the car park to the terminal. This resulted in us dragging our cases along busy roads to avoid huge puddles on the intermittent footpath. Better signage needed please. Also, our exit ticket was rejected by the machine and the gentleman on the intercom was downright rude. Staff training required please.”

Posted 1 week ago

Thank you for your review. I am sorry to hear that a staff member was rude to you when using the intercom. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

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Edinburgh Airport Parking is rated 4.4 based on 70,414 reviews