Edinburgh Airport Parking Reviews

Name: Edinburgh Airport Parking
Rating: 4.36

4.36 Rating 34,015 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Shipping & Delivery
delivery methods	Own Driver
average delivery time	Next Day
on-time delivery	Greater than 88%
accurate and undamaged orders	96%
Customer Service
communication channels	Telephone, Email, Live Chat
queries resolved in	Under an hour
customer service	4.60 out of 5
Returns & Refunds
returns process	Easy

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01313576337

Email:

parkingfeedback@edinburghairport.com

Location:

Edinburgh Airport

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No clear instruction for entering car park. Pressed for a ticket thinking the car registration had been registered by camera. On leaving had to press help button as on entering ticket at exit was being asked for over £176. It was sorted out quickly but was unnecessary if clearer instructions were given at time of booking.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I have passed your comments to the relevant department and I am glad that the problem was sorted out quickly.

Posted 1 month ago

“Poor lighting in the car park area difficult to read the signs and find the car nobody there to ask it was heavy rain when we arrived by the time we found the car we were soaked to the skin over priced for the service i will probably give it one more go there were plenty attendants at the start of our holiday they were very helpful just a bit disappointing when you arrive of a flight in the dark and heavy rain”

Helpful Report

Posted 5 months ago

“Had booked the Fast Park area, and arrived within 10 minutes if the time I had booked for, only to be told that because a large number of people had turned up 2-3 hours early, all the lanes were full and the drivers were stuck in traffic. We're were given an exit ticket and asked to park ourselves within the main area and keep our keys, thus removing all the advantages of Fast Park. The staff were very apologetic, and cost of parking still good value. Loved the idea and simplicity of Fast Park, but would suggest that some guidance is issued to customers on timing of their arrival, to avoid a repeat in the future.”

Helpful Report

Posted 5 months ago

“I booked parking in the multi-storey car park with fast track. I stopped at the Jubilee roundabout but initially couldn’t see the notice for the multi storey because it was early and therefore dark and the sign wasn’t particularly obvious. I don’t think it was illuminated. Eventually I made out the direction sign and continued to the entrance to the car park. At the entrance there are two options, one ramp for more than 6 hours (I think) and the other doesn’t indicate the duration. As I was booked for a week, I wasn’t sure if the ramp on the right that doesn’t have a duration was the long stay. I think it would be helpful if each ramp had an obvious sign saying for example LONG STAY and the other saying SHORT STAY (Less than xx hours)”

Helpful Report

Posted 5 months ago

“Cheapest parking at short notice. Bus transfer was no problem. Only niggle was that I had booked 15:30 as a return pick up, with my flight arriving at 14:30 I thought 1 hour would be more than enough. Due to flight delays however it was 16:00 before I got to the exit barrier where the machine demanded £60 excess charge. The car at the other barrier had the same problem (same flight) and a queue quickly built up behind us. Fortunately the man answering the call button quickly let us through. I will book with a 12 hour margin the next time as it wouldn't have changed the number of days nor the cost. As I booked parking and Flights through Jet2, could the return flight number not be used to change the exit time? as it was not my fault that the flight was delayed.”

Helpful Report

Posted 5 months ago

“Not so good when you arrive at 5.30 am on a wet day to wait the 10 mins & then be told you the bus is too busy & you heed to wait for next one.”

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Posted 6 months ago

“The reason I havent given a very good review is that when we arrived at 4 am last week, we followed the instructions to the letter and got lost. When we eventually spoke with someone who had to guide us to where the facility was we were made aware that an email had been sent. It wasnt until we arrived home that I found out I did get an email with no content in it and asked for it to be sent again and I forgot all about it. So at that time of the morning it was quite scary, as we didnt know what to do. I will finish by saying once we knew where to go it was great and the car was there waiting for us when we arrived home yesterday. The experience was good and would use again.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. Please see attached link for 15% off future bookings.
http://www.edinburghairport.com/landing/parking/parking-offer/offer/sorry15

Kind regards

Posted 7 months ago

“On the way out - We were upgraded to Fastpark and there were teething problems with computer systems which did not recognise our booking. However a very helpful member of staff sorted this out. On the way back - 1 - Signage from arrivals exit confusing if you cross the courtyard as it is not obvious that the subsequent direction signage in the covered walkway takes you at right angles to the sign in the courtyard. 2 - There are 4 machines from which to recover your car keys and I had to try 3 of them before I found the correct machine. It would be helpful if your ticket issued on parking indicated the machine to use on return. 3 - On exiting Fastpark you require to obtain a ticket to exit the general car park. Better instruction signage would be helpful at the Fastpark exit barrier. I'm sure these are all initial problems and the system will work well once it is bedded in.”

Helpful Report

Posted 7 months ago

“Easy to find park and collect car if terminals are working. Downside was the £4.03 harvest to exit airport. Think this should be made clear from the start. I was under the false illusion that exiting would be free. Lesson learned.”

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Posted 8 months ago

“The long stay parking is now at capacity and therefore very difficult to get a space even when you book well in advance. Also access out of the car park is very congested late afternoon.”

Helpful Report

Posted 10 months ago

“In spite of pre booking and paying in advance yet again problems at exit . Inserted ticket but barrier remained closed and asked to pay over £600 . Had to call for assistance and search in luggage to find booking number .This is third consecutive time this has happened! Poor service -system needs to be reviewed .”

Helpful Report

Posted 10 months ago

“Parkedin Plane Parking on pre internet booking .... no " meet and greet" as stated in booking confirmation ?? ... this maxe me tbi k I was in wrong area ... so double checked road signs / directions and confirmed I was in correct area ... using bus stop 4 to terminal and return ... looks like area has been recently altered with new boundary fencing as neatest bus stop was not in use ?? on departure due to error in vehicle registration was asked to pay additional £ 137!!! (10 day parking was £35 on line)... this was quickly sorted out over telephone with assistant ..... Fee for 10 days was good so no real issues other than as stated above”

Helpful Report

Posted 1 year ago

“Had trouble locating the correct car park and entrance - directions were not great. The proximity to the airport is good (easy walking distance), but the barrier cameras do not work very well at number plate recognition. The cameras at the entrance barrier were not apparent, and did not recognize my number plate. I was issued with a standard (non pre paid) ticket. I used the call button to confirm that I was in the correct car park and was told that my prepayment was valid and should have been recognized on entry. We were told to park using the ticket issued. On leaving the car park on return from holiday the exit barrier took my ticket and asked for £270. I again used the call button and the operator again confirmed that I had prepaid, and then opened the barrier. Hence what should have been a simple operation was marred by poor number plate recognition.”

Helpful Report

Posted 1 year ago

“Booked long stay express which was fine on arrival. Was given a card with instructions for return. On return a week later we walked to the bus terminal. There was no signage for Long Stay Express and unbelievably no instructions on the card we were given as to where to wait for the bus! We waited ten minutes then decided to walk to the car park as it was getting chaotic. Other passengers finally arrived on the bus which arrived after our 15 minute walk. Staff would not accept that there was no signage and no instructions as to what stand number the bus would depart from on the card. Unbelievable. As an update, even this survey is asking if my delivery was in time, who made the delivery, was it damaged and how many days did it take? This is supposed to be a survey about Edinburgh Airport Parking so where is the relevance to a delivery. I have added a photo of this in case staff don’t believe me again! Clearly staff at the airport should test their systems from a customers point of view!!!!”

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Posted 1 year ago

“Easy to find and well signed posted”

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Posted 1 year ago

“when upon leaving i inserted my ticket and it was telling me i was going to be £260, i already paid by card on line. this causing a bit of a hold up”

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Posted 1 year ago

“Same experience as George (below): i.e. I pre paid my parking on line. I arrived at car park and found a space easily and only had a few minutes to wait on my transfer to the terminal. On my return I had no problem until exiting via the barrier where it asked for £100 plus in parking fees. I pressed help button and it was quickly sorted out. However, this is the THIRD time pre payment has not been recognised at Plane Parking. In addition, the person I spoke to asserted that I had parked in the wrong car park, this despite the fact that my booking confirmation and ticket both clearly state Plane Parking ( Booking ref. W84FVA6H)”

Helpful Report

Posted 1 year ago

“We were disappointed that we could find a space at fast track level even we booked for terminal multi storey +fast track. We had to park at upper level and took a lift down to fast track level .”

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Posted 1 year ago

“Whilst the parking is very handy the cost is astronomical, oftentimes more than the cost of flight. I am a blue badge holder and find there aren’t many disabled bays most times I am on level 3 to get parked.”

Helpful Report

Posted 1 year ago

“Easy to access and leave and only a couple of minutes to walk between terminal and mid stay car park. A bit pricey though but I guess that’s to be expected. Also mid stay car park could be sign posted better.”

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Posted 1 year ago

Edinburgh Airport Parking is rated 4.36 based on 34,015 reviews

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