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Edinburgh Airport Parking Reviews

4.4 Rating 71,051 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time things were not as good as it used to be on other ocasions. I did a pre-booking for 00:05 to 06:00, I collect the ticket around 00:30am. Usually the ticket is printed with the order number, on that day it didn't happen. I was concerned. When I picked up the family from the terminal, and went back, just to be sure I went to the payment machine and, surprise, I was invited to pay 25GBP.. I really want to know what happened.. it is insane.. It would be 0 starts. BUT... The 2 stars are for the staff that helped me to sort it out (it is a good habit to take the order confirmation printed out with me). He saw in the computer, he didn't know what to say to me.. Everything was OK on my side. He validated the ticket as 0GBO, and all was sorted. Although he was awesome, this situation makes me not confident and wondering how it will go next time...”

Posted 2 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“There was no problem with finding a safe parking place. However, I had missed a connection resulting in me being 14 hours late to collect my car. I couldn't contact anyone and had to pay £50 to get out, there was no option to get a receipt to claim the money back from the airline.”

Posted 2 weeks ago

Hi there, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

“It's a car park!”

Posted 2 weeks ago

“Beware of water puddles on the walkway during rainy weather. Slowdown humps extremely high making to stop to on order to cross -why?”

Posted 2 weeks ago

Hi there, Thank you for your review. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 week ago

“Quite far from airport and bus journey needs work. Only one bus. Worst was leaving. Put my ticket in and was told I owed £120 to leave (nonsense). Happened to 4 other cars in front. Was sorted quickly after buzzing in but lots teething problems need sorted before recommending.”

Posted 2 weeks ago

“Arrived, when leaving it wouldn’t let me out without paying £6. Didn’t understand why. No delay landing and going through security. Early in the morning so no one about to ask but wanted to get home as had two young kids. Very disappointing.”

Posted 2 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“Criminally over priced.”

Posted 3 weeks ago

“It was really easy go get in to the parking and we left the car in no time. However my drivers side door wasn’t closed properly which meant my whole car was not locked. My handbreak also was not on. I’d appreciate if someone could follow this up.”

Posted 3 weeks ago

“number plate recognition did not work so the system issued a ticket. I got stopped at fast track because I lefty the ticket in the car. When I tried to leave, number plate recognition again did not work and ticket demanded £170 for the stay.”

Posted 3 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Email barcode didn’t work”

Posted 3 weeks ago

Thank you for your review, I'm sorry to hear that you had issues with your barcode however this is not essential for entering FastPark and I hope you were able to enter the car park with ease. Kind regards, Customer Support Team

Posted 3 weeks ago

“Lack of signs to direct you to the terminal. Narrow sections are flooded with standing water, so not great.”

Posted 3 weeks ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“Fast Park not as good as it used to be. Drive into the auto booth where a short tempered man shouts that you have to get out the car to press a green button and then barks which lane to join. On return you then find the seat position completely changed in every way along with nearly all the other car settings. At least there was no bullet casing left on the winscreen scuttle panel this time!”

Posted 1 month ago

“Technology is behind other airports. Still using tickets instead instead of number plate recognition like other airports.”

Posted 1 month ago

“Car park full of potholes. All exit signs led to barriers, challenging to actually find the exit. Expensive for long stay with the need now to walk to terminal”

Posted 1 month ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 month ago

“I have used terminal parking for years. I am unlikely to do so again as it is becoming increasingly difficult to find any available spaces in the car park. The spaces are too small for larger cars , often there are spaces rendered unusable due to larger vehicles”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 month ago

“The service was great for drop off. When I returned to my car the handbrake had not been applied and the car started rolling when I put the cases in the boot. Dangerous considering the kids were in the car at that point”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Very poor signposting and we ended up in the wrong lane and forced through the drop off car park and charged £5.00 to exit. And then eventually found the entrance but again signage to surface car park or multi storie car park was on the road and difficult to see. Not straight forward at all. No issue with the car park once there. Staff were helpful once parked.”

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Very restricted number of blue badge spaces, we used to find one without too much bother, the past past couple of years we haven't been able to access one making the start to our journey much more difficult.”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 month ago

“My passenger window was cracked when I returned to pick my car up, it wasn’t like it when I left it there. Nobody could offer an explanation as to what happened to it, it had obviously been moved because it wasn’t in the same spot where I parked it.”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Please note our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark. Kind regards, Customer Support Team

Posted 1 month ago

“Our flight from TFS was cancelled. Informed Edin Airport Parking Fast Park and they stated I would be charged another £15 for arriving the next day. When I arrived at Fastpark they charged me £25 to get my car back. Thereafter when I tried to use ticket issued to get out the exit they wanted another £6. Had to remonstrate with voice behind the button to explain everything, eventually opened the barrier.”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 71,051 reviews