“Extortionate parking prices! I had driven from Aberdeen to collect family from their flight, so was a few hours early. I turned up saw the pricing, reversed out and drove away. Headed over to Gyre Shopping Centre (which folks are completely free for 4 hours) to kill some time before heading back.
If you want to pay for a new plane, head over to Edinburgh car park early to be screwed over......otherwise pre-book in advance! £17.99 for 3 hours pre-booked or over £50 when you turn up.
Once at arrivals, be prepared to stand as there was nowhere to sit. Limited shops include M&S, Starbucks, Costa and luggage stores. Ladies toilets were also out of use.”
Hi,
Thank you for your review.
Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
I’m sorry to hear that you did not find the seating in the International Arrivals area to be sufficient. In order to maximise the use of space, some of our seating has been re-distributed throughout the terminal. However, we will always provide seating for those who find it uncomfortable to stand for an extended period.
It's disappointing to hear you found our landside retailers to be insufficient, we continuously work to collaborate with various brands and we hope to see the number of retailers that operate landside grow in the near future.
Kind regards,
Customer Support Team
Hi Duncan,
Thank you for your review.
I can confirm we currently do not have a loyalty program in place for existing customers.
I encourage you to sign up to our newsletter, where we issue car parking discount codes throughout the year. Please note Terms and Conditions apply.
Kind regards,
Customer Support Team
“I used the Mid-Stay car park for a 7-night holiday.
Whilst the Mid-Stay car park is conveniently located within walking distance of the terminal building, that's the only thing in its favour.
The surface of the car park itself is in very poor condition with potholes, uneven surfaces and temporary bollards all over the place. The parking spaces are very narrow and the road markings are poor. There are also high-kerbed "islands" in odd places which are hard to see in the dark/rain and which can easily damage your car if you're unfortunate enough to drive into one. In addition, my flight back was delayed and I had to pay an exorbitant surcharge of £9 for the extra 5 hours my car was left there (compared to £40 for the first 8 days). I won't be using this car park again.”
“Easy to book but for the amount of people that use the place no clear signage on how to get to the terminal is such a big parking area. No instructions on what to do once there the barrier never opened after I got my pre booked ticket out of the machine. Had to press again got a 2nd ticket. Hopefully I don't get a demand through the door.”
Hi Gurmit,
Thank you for your review.
I’m sorry to hear that you found our wayfinding to be confusing, and for the difficulties experienced at the entry barrier.
Our car parks are signposted by wayfinding, located in key traffic areas. Please be assured that we are working hard to upgrade our wayfinding where required.
If any issues arise as you exit the car park, please ring the intercom buzzer by the barrier and have your booking reference on hand, and the team will be able to assist.
Kind regards,
Customer Support Team
“Getting to car park was no issue, once parked up and getting to the airport is when the fun begins. Was dark and no clear sign what direction to go in so just follow the bright blinding light. No clear path. if any at parts. Speed bumps you cant get the trolly over. Gates so small you struggle to get trolly with bags on it past.
This place should have a walkway, smooth so you can actually push the trolly to the airport without dodging cars or finding a way without speed bumps the trolly can't get over. Joke of a car park”
Hi Michael,
Thanks for your review.
I am sorry to hear of the difficulties you have experienced whilst travelling through our campus.
I can confirm we are currently working on plans to establish a safe walking route guided by wayfinding signs and feedback such as yours will be noted and passed on to the relevant teams.
I hope any future travels with us happen on a brighter note.
Kind regards,
Customer Support Team
“Absolutely fuming at being charged £25.00 for arriving 2hours late due to delayed flight!! And then too compound that ridiculous piece of robbery I then was charged £4 to exit car park despite ticket from fast park and not a sole to querie the failure of this ticket.
Edinburgh airport should be ashamed that a 72 year old disabled blue badge holder was treated this way”
Hi James,
Thank you for your review.
I am sorry to hear of your recent experience whilst travelling through our campus.
If you haven't already, please contact us via the form below, and our team will be happy to look into this matter:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My return flight from Funchal was a day late as the airport had been fogbound all day on 13th February. I was aware that there would be additional expense and searched for an information/help desk in the concourse but there was none. There was no-one from whom to seek advice. I was unaware of a car parking office at the base of the multi-storey car park as there were no signs indicating its existence. As I had a 4 hour car journey ahead I drove to the exit barrier, inserted my ticket for pre-paid parking and was shocked to be presented with a £60 excess fee. I expected a reasonable surcharge but not this. Next day I contacted customer service to consider a partial refund but they were unsympathetic and not really interested at all. Really …. a very disappointing experience.”
Hi Ewen,
Thank you for your review.
The team were unable to refund the £60 you were charged on exit because you made use of the car park without extending your booking and you have been charged for the extra time at non-pre-booked rates. I can confirm the information regarding overstays is advised in all booking confirmations, alongside information on how to reach out to the team on-site should you need their assistance.
Kind regards,
Customer Support Team
“Came back to a spring & suspension broke in my
Car that apparently happened just moving it from one parking bay to another .. absolutely no apology whatsoever. Parking attendant met me with your car isn’t ready I did send you
An email regarding this, again no apology just handed the snapped part in a clear folder. Wouldn’t use again”
Thank you for your review.
As advised in our terms and conditions if you exit out with your pre-booked time you will be charged the roll-up rates. I can see that one of our advisors responded to your query regarding your charge and explained this.
Kind regards,
Customer Support Team
“Car park was closed with no instruction where to park. I did not receive a confirmation email. Very stressful as we were already running late. Car park was too full and some had to double park. Will consider public transport next time or parking in a different airport car park. On return we couldn’t exit the car park and needed assistance. Not impressed at all. EDIT: I received a response to my initial review which essentially shifted the blame onto me. Customer service is severely lacking and I will not use their service again. Shocked.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
Kind regards,
Customer Support Team
“On arrival there were no spaces available so had to abandon car behind parked cars. No help available, there should be someone guiding and the fact that it is booked in advanced there should be space for everyone.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On arrival, we came to a point where we couldnt tell which was the correct car park to be in. Having to make a decision it turned out the wrong one, which costs us £155 when we returned to our car after our 3 night stay abroad. Allthough your web site gives basic direction there should proper clear sign posting as to which car park is the Tower car park. As we paid for the tower car park we would like to think that a full refund will be given to us”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I sent a complaint my tyre was perfect when I parked my car. But when I came home I got my car not even pass them moxy hotel to find my tyre was burst who ever moved my car has burst my tyre I had to get a mobile tyre fitter to come n spend £210 on a tyre. Last thing I needed after a 7 hour flight I will never use fast track again and I will be expressing to everyone not to use it as well including my company who are frequent users of that service for work purposes to meet clients, who have also had problems in the past with it. I am no £210 down day before valentines and was left waiting for hours after my flight on the mobile fitter was a terrible experience.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Was deeply upset when I returned after paying online 3 days before I left for mid-stay car park and then after 3 days away came back and was not let out until I paid a further £110.00”
Thank you for your review.
If you believe you have been charged incorrectly please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Drive up to the barriers and the ANPR (Automatic Number Plate Recognition) system will read your vehicle registration number and automatically issue you with a ticket. The ticket will show your vehicle registration number, and this will correspond to the booking details we have for you on our system.
It does not work. I bought ticket online for three days. When arrived system could not recognise my number plates and I have been charged additional £95 pound. I spoken to guy and he says that cannot see my registration numbers. So be aware of that.”
Thank you for your review.
If you believe you have been charged incorrectly, upon exiting the car park please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
