“Long stay Express was fine when dropping car off but a long wait and massive queue for bus back to pick up the car. Far too many people on bus. No announcement of which stop was next. Bus not giving people time to get off at their stop. Chaos.”
“Dirty and scruffy. We only use it as there is no alternative. Really need more departure boards in the very cramped departure hall. Not enough signs eg to car parks.”
“My flight was delayed by 5 hours even when I book the car in I put in my flight info. They still hit me with a £14 bill to get out. Not happy as it was all out off my hands.”
“1 Every time I have used this car park I have had to contact the attendant to let me out despite prepayment.
2 Last time main car park was full therefore I was unable get a Disabled parking spot and had to walk a considerable distance to Assistance reception.
Can I pre-book disabled parking?”
“I pre booked premium surface parking at the terminal. On arrival the section of the car park nearest the terminal was zoned off for some kind of works which meant c 10 minutes of driving around looking for a space. Eventually I found one some distance from the terminal. when I checked In for my outbound flight the whole baggage handling experience was third rate despite having paid for priority treatment. Queues were disorganised, desks were undermanned and information screens were incorrect. On my return my flight was c 2 hours late for technical reasons. Fair enough but When I got to the car park exit barrier I could not leave until I paid an additional £4 to exit. Did that happen to everyone who was held up at Gatwick? Come on edinburgh airport. If you must charge when people are genuinely late at least charge prorata to the rate they have paid. My parking fee was c £50 for the week. This is not my first bad experience. I use the multi storey most weeks as I fly to london. On one recent trip I could not download my boarding pass on the ba app ahead of time. Normally this is no problem as there was a check in Machine at the end of the walkway into the terminal. However on that occasion the machine had been removed which meant I had to go downstairs to check in. When I asked why this was necessary i was told the machine had been broken for two weeks and had been taken away. Appreciate the need to make money for your owners but please also focus on the customer.”
“Usually fine but this time with all the works in progress it was very difficult obtaining a space and certainly not a disabled one. It was more than awkward getting my wife into the terminal. So disappointing for us and adding to the stress of our trip.p”
“It was full, there was no spaces. I circled the car park for quite some time until I was advised to go into the terminal multi-storey car park.
On the way out, I had to seek assistance again as the car park were looking for £130.00.”
“Last visit I booked terminal surface parking and couldn’t find a space for fully 30 minutes. There are no staff to help, direct or give advice. Can’t get anyone on the phone either. And don’t even know if my terminal booking gives me access to the long stay.
This time I booked long stay to avoid the stress. However, number plate identification doesn’t work the same and the ticket reader rejected my first attempts.
And, although I fly several times per year I still don’t know how mid stay works!?
Could communicate better”
“Precooked terminal surface weeks in advance and arrived with no spaces available - spent 20mins driving around before being directed to multi storey. Did get the ticket adjusted on way out upon return but defeated the purpose of pre booking.”
“Good and bad. Very close to terminal, but very few spaces available even at 630 in the morning. Frustrating experience on exit. Despite prepaying, system did not recognise my registration. Spent a few moments speaking to operative before being able to exit. This has happened on several occasions.”
“Unsure why half the Terminal Surface car park is currently closed. Meant that we had to park way down the back and it was a very long walk to the terminal. Would have been easier to go to the long-stay and get the bus to the terminal.”
“Booking process and barriers worked fine. Very difficult to find a free parking space, despite having booked and paid for parking in advance. Had to drive around for 10 minutes until we came across a family that was loading up their car prior to leaving. Not acceptable to pay in advance and then have to trust to luck to actually find a space.”
“Found it hard to find parking space on terminal surface even though it was early morning because large area was cordoned off . On returning to car after holiday we were stopped at gate because it said we owed £16.50 . Pressed buzzer and was meet with a voice after explaining we paid “oh for god sake “ “what’s your reg” then told to put card back in . No sorry or even thank you .”
“Process of booking is really good, what was not so good was coming back to find my car damaged, I know this is not the fault of Edinburgh Airport but it has soured my experience.”
“Got back to my car to find it unlocked, the driver door frozen shut because it hadn’t been closed properly. As a result the inside of my windscreen was frozen so I had to scrape the car inside and out. Hardly “express”.”
“As I have mobility issues I always pay to park in the car park by entrance to arrivals exit. We arrived at 04.00 on the 21st November and parked in a disable bay. We returned on the 28th November at 16.45. I could not exit as the parking area was surrounded with fencing. My wife eventually got someone who moved part of the fencing to allow us to exit.
At no time were we advised of this area being fenced off. It was very inconvenient. There were other vehicles in this area, whose owners would have also have had difficulty exiting this area.
We have booked our next holiday for April next year. As we understand work on this area will be ongoing into next year, we will have to look into alternative parking.”
“we where booked into fast track on sunday 25th. nov. 2018 we could not find the entrance to the multistorey car park there was a coach sitting and blocking the entrance and the only sign we could see was one saying coaches we tried to gain entry by other area but to no avail as time was ticking on i drove to pick up drop of zone hoping to gain entry from there i was informed to go to the entrance marked for coaches but had to pay £2 to leave when we got back to the entrance the coach had moved to the ticket barrier so we could get our ticket but the coach left before us and we got stuck behind him as he waited to drive into the area for coaches which he finally did then we drove and parked on the first space we seen on level one as time was getting shortSIGNING POOR ENTRANCE TO THIS CAR PARK VERY POOR”
