“Flight was cancelled due to weather. Asked for refund, no reply. I couldn't travel as airport was also closed. I don't need parking if I can't travel.”
“I paid 34 99 before I left for Cardiff.on return I could not find my car I went down to the multi car park to find someone to help me but they were as much use as an ashtray on a motor bike I am 66 years old and needed some assistance then after 2 hours I found my car then I was charged 38 pounds to get out I won't be back I'll go to Glasgow but I am not stopping there”
“Have not received a refund for car park. Was due to fly out of Edinburgh on01/03/18 but the flight was cancelled on evening of 28/02/18 and travel warning not to drive.
However have not received acknowledgement of email or claim through Edinburgh Airport Parking or management.
(Expedia has already refunded and they are a bigger company with more claims.)
Very poor customer service”
“I am waiting to receive a refund, due to the weather being severe and an advisory warning re not traveling being in place. As well as my flight being cancelled.
There was no other suitable travel day as it was for a event on the following day.
So far after numerous communication emails and messages to Edinburgh Airport managers I have received no email or communication from the car park management.
The flights etc companies have refunded but not Edinburgh Airport Parking.
Very poor customer service.”
“Number plate recognition failed to read my number plate upon entry to the car park. At the exit barrier, the payment screen said that I owed £248 although I had paid in advance. I could not find any intercom button and so had to leave my car at the barrier and treck to the "office" to resolve the issue.
On top of this, the "Security Fast Track" which I paid for did not exist when I went through security after check-in. I do not feel inclined to purchase any facility in advance in the future. You can keep your 10%”
“Flight was cancelled as were all flights. Ten days later I still haven't had my parking refunded despite 2 e mails and one phonecall where I was asked to e mail. All surrounding roads were perfectly clear of snow yet the airport failed to stay open. It is bad enough to have your holiday cancelled but the least the airport could do is ensure prompt refunds from its own parking.”
“Our flight was cancelled and there was no way of cancelling the parking as we were only notified of flight cancellation 12 hrs before flight.
Phone numbers don’t work so no way to speak to anyone either.
Poor customer service and poor communication.”
“Booking 3678889
Despite two e mails dated 28th February & 2nd March requesting a refund in accordance with your terms & conditions and the airport having been closed 1st & 2nd March. No response or refund has been received. The courtesy of a response would have been the least I would have expected. Archie Meikle ameikle@ashwoodscotland.co.uk”
“Our flight was cancelled so we didn’t travel. We e mailed online bookings and then the airport complaints address but neither could be bothered to reply”
“On exiting the car park after 6 days holiday I inserted my ticket and was unable to exit as the machine display stated I had a fee to pay of £180. I then had to struggle to find my booking reference, contact someone on the intercom to get it sorted out before I could exit. Very inconvenient at 1:30 am. No explanation was given by your employee nor was an apology given. There was no problem with my booking, I had paid in advance and for the correct dates, so why did this happen?”
“I have used this parking before and it was excellent however, I am still waiting for a reply to my email. My flight was cancelled due to weather of Friday and I am waiting to see if I can get my money back. I booked the parking only an hour before finding out and cancelled it straight away.”
“I have emailed and called to try and cancel our parking as the airport cancelled our flights and shut the airport. the email was returned and after trying half a dozen times on the telephone I have given up on getting a refund or changing to another date. I would have thought that there were many other travellers in the same position as the snow was so bad I hope they had better luck than me. This is the first time I have booked direct I won't be booking again!!”
“My flight was cancelled last week because of the heavy snow, I tried to cancel parking but could not I didn't want a refund just wanted to transfer to my next flight, surely not my fault if flight has been cancelled, communication is terrible phone number just has engaged tone and no reply to email.”
“The airport was shut because of snow. All flights were cancelled for over 2 days, and thereafter air traffic took time to get back to normal. By that time, our trip was completely written off. The parking does not allow you to have a refund. Therefore, you are being ripped off for a service that has not been, and could not be provided.”
“Unable to make it due to bad weather and flight cancelled. Have been trying to get ahold of someone since Thursday 1st March, not 1 of my emails have been replied to or phone all answered!”
“We were 2 days over our parking as our flight had been cancelled and move due to thw weather. We were charged 130 pound for this 2 days even though it only cost us 57 pound for a full 2 weeks! This is outragouse and i will be putting in a formal complaint and will be expecting to be refunded!!!”
