“Good service but why are all the settings changed.
You leave your car in a bay, check in and get a ticket, and hand over the keys. When you return, use your ticket to collect the keys and find your car. It gets parked for you and brought back to a collection point for you when you get back. All this went fine.
The biggest issue for me is that when I collected my car all the settings were different. Seat position was altered, seat heaters on full, hot air blasting at full. I don't know why anyone would have to do all that just to park the car. It honestly felt like someone was checking things out, or making themselves comfortable. I'm not saying it's been for a drive, but I would take note of mileages next time.”
Thank you for your review.
I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
“Pre Booked on line, no problem, good price. plenty of parking spaces. On leaving put ticket into machine at the barrier and was asked to make a payment of over £250. Contacted control who sorted out the problem. This is not the first time that this has happened to me.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Thank you for the opportunity to review. Everything was fine- but it took us nearly an hour to find the mid stay car park due to inadequate signage….? It was dark, raining and late at night- we were tired and left very stressed. We had photographed our car park space - but we discovered after returning to the terminal that we were looking for the car in the wrong car park.More and clearer signage would be helpful.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Plane Parking booked well in advance is priced at an acceptable level. However, I have serious health and safety concerns about the use of buses with no proper provision for the storage of large suitcases. This forces passengers to leave cases in any space they can find - which would impede exit in an emergency. Other airports manage to use appropriate buses - why not Edinburgh? There should be zero tolerance of this sort of thing.”
Thank you for your review.
Thank you for flagging this with us, We have already raised this with the relevant teams who are looking into getting rectified as soon as possible.
Kind regards,
Rachael
Customer Support Advisor
“Plenty of spaces and an easy walk into the terminal.
Even though I had paid in advance, ticket machine wanted me to pay and I needed to wait awhile for th assistance to get answered on the machine.
Also something had obviously driven past the cars and splashed some kind of grey rubberised paint along the passenger side of the car. I got it off, but it took some effort and a deep polish.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Walkable to terminal. But entry/exit system didn't work so even though booked told me I needed to pay £280 so had to use intercom and get person to sort, that has happened multiple times. No trolley points as far as I could see. and even though I didn't need to use it the pay point was broken and people directed back to terminal if they needed to pay by cash.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
If there were no charging stations available I would advise you to speak to a member of staff and they would be able to assist you.
Kind regards,
Customer Support Team
“Had good experiences in the past, but the last visit wasn’t so great. Our car key wasn’t available to collect when we returned, so had to find staff to then look for the key, which was in a big box of keys. I am also a blue badge holder, and the car wasn’t parked in a disable bay on pick-up, which meant extra walking for me. Finally, when exiting the Fastpark I had to press for a ticket (something wrong with the machine?) and was then given a £6 fee to pay when driving out of the 2nd barrier. I had to call for assistance, as I’d already paid my Fastpark fee. The situation was fixed by staff, but it’s not the point, I shouldn’t have had any fee to pay.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Overall I'm happy with the long stay parking, but 2 things to improve on:
1. Signs to point you where to walk to the terminal (we ended up out on the road).
2. Signs to explain you need the take and use a ticket (Glasgow airport long stay works by ANPR and no ticket).”
Thank you for your review.
Thank you for your feedback in regards to signage in regards to the walking route I will pass this over to the relevant teams.
In regards to the ANPR system does take your car registration however, this is printed on your ticket for you to enter into the barrier for exit.
Kind regards,
Customer Support Team
“Unfortunately we were delayed by 1 hour on way home Ryan air, arrived in airport after 12 pm at the
Furthest away gate possible to WALK .....to exit for entrance to our FAST PARK. Nothing open in airport
No toilets till exit 20 minutes walk we are 84 no moving walk ways....nobody around to ask for help.. Then couldn't get out of car park for taxies picking up from event right next door to airport????? The que was all the way to the way to the
Bypass (22nd August/24)”
Thank you for your review.
There could be a number of reasons why you could have issues upon exiting the car park. This could be that your car registration was not read properly upon entry or if you have overstayed your booking.
Kind regards,
Customer Support Team
Thank you for your review.
In future when you receive your booking confirmation this has directions to the car park you have booked for as we do not have an exact postcode for the car parks.
Kind regards,
Customer Support Team
“Number plate recognition on arrival did not work so wasn't sure what to do (for others; there is a button on the bottom to call someone - they will check your reservation and if all OK tell you to take a ticket and call them again on departure - all sorted reasonably quickly but a bit frustrating/annoying).
But I would very much like to praise the bus driver on the way back who held up the bus for the rest of my family (me having raced ahead) and was friendly and cheerful about it (it was already past 10PM and our flight had been 2 hours late so we weren't very happy and I didn't relish a further 1/2 hour delay). Even gave us a friendly wave as he passed us on his way out. So thanks for that - please train all your drivers to be this positive.”
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you are disappointed with our support. Our car parks are manned 24 hours per days and all of our entry/ exit barriers have intercom buttons where you can speak to the car parking team.
We also have our support team however I cannot see any correspondence from yourself.
Kind regards,
Customer Support Team
“Paid in advance but number plate recognition did not work so ticket not issued automatically. Had to wait several minutes for someone to respond to intercom. Once in managed to find a space ok.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Had pre booked parking in multi storey, after trip when put ticket in it said we were due £211! Help button person sorted it but was an unpleasant shock 😮.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Drop off and pick up spot on but when I picked my car up they must have been using two hands to put my hand brake on as they have totally stretched my handbrake cable so going to have to put it in the garage to get sorted now. It actually hits the centre console now when putting it on instead of it reaching half way at best. Not great.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you find the location of our car park easy to find.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
