Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Getting in, getting parked and dropping the key was fine.
Finding the quick park coming back was difficult it’s very badly signposted and when we eventually did find the key boxes, our key had the incorrect parking location on it which was fun at 01:30 with two children.
If it were better signposted and tagged properly it would have been perfect.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“My main points are:
Signage showing the way to and from the terminal is virtually non-existent. Big problem if dark.
Signage showing the way to car exit poor.
Poor parking by some inconsiderate people blocking access roads.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Booked in the long stay - on arrival minimal spaces with multiple cars parked in double yellow/red lines. Appears this car park us overbooked .
Poor signage directing to terminal so can be confusing”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The booking of the carpark was misleading as the directions appear to take me to the long stay car park which I parked in and then had to pay an additional £20 to exit.”
Thank you for your review.
All direction to Plane Parking can be found on your booking confirmation and on our website. There is also signage within the airport grounds directing you to Plane Parking.
If you book one car parking product and park in a different car park, you may be charged an additional exit fee. This is because the space you used was in a more expensive car park and had not been allocated for your booking. The full information can be found online in our Terms and Conditions:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“A long-stay car park but easily walkable with light bags. A supply of trollies would be an improvement as would the management of cars that park without thought to other's safety and access!”
Thank you for your review.
I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Having prebooked and prepaid at Plane Parking, we were staggered to be asked to pay £150 at the exit. Fortunately the help agent was able to override the demand when he eventually answered our call. Not good!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long term now has no bus and no signs how to walk to the airport. Car park obviously oversold as cars were parked on roads, pavements etc. What a mess.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“On arrival at the Long Stay car park, it was difficult to find a space, owing to the car park being full. We took what appeared to be one of the last two spaces left, on the opposite end of the car park to the terminal.
On departure from the car park, it became very clear that the car park was taking more bookings than they could handle; in the time we were away more cars had come in and began parking on the road (even on double-yellow lines) and partially blocking the road. With cars packed in like sardines, it was also difficult to get through to our space with our luggage. This was made even more challenging by the potholes in the road, which (being a rainy day) filled up with water. If you have luggage and the car park is full, you're forced to walk through the large puddles / potholes in the middle of the road.
All in all, it's clear that this car park isn't run with any foresight: neither for the weather nor for availability of spaces.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“The fact that the parking price jumped from £7.99 to £19.99 / day made me decide not to use the long-stay car park any longer. There are plenty of better options available.
There are always cars parking on the curb, blocking roads, doesn't seem to be monitored at all. Apart from that, on the positive side, the car park is very easily accessible and only a short 10-15 min walk from the airport.”
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
I'm pleased to hear that you found the car park easily accessible and a short walk to the terminal.
Kind regards,
Customer Support Team
“Long term car park. Sent a lot of time trying to find a parking space on arrival. When tried to leave a week later people had literally just abandon cars on the access lanes so had to keep trying different ways to get out of the car park. Needs more management/allocation of parking spaces and no if tickets being sold”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Though good to be undercover on a wet morning, the car park could do with more signage to so way the fast track.
It looks a bit like entering the airport via the trademans entrance”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Parking was easy but exit was a nightmare as it asked me to pay £480 when I had prepaid. It took some time to get through to someone to sort this. When I did get someone it was sorted fairly quickly but could have done without the hassle at 3.30am”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to get too with clear instructions. The only problem we had was the camera not taking our reg plate which caused a problem on leaving trying to chatge £180. Luckily there is a button on the machine for you to contact them and they then let us through”
Thank you for your review.
I'm pleased to hear that you found it easy to enter the car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Better than Glasgow Airport by a mile. Prebooking didn’t work and on exit. Waited a long time at the barrier for a cheeky attendant to answer. Would have been five stars if not for this.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I pre-paid £40 for 4 days long stay parking. Everything was fine apart from when I put my ticket into the machine to leave it said I owed £130! I spoke to the man on the intercom who checked my car registration and then opened the barrier but no explanation or apology. Was it an IT glitch or a scam? I don’t know”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
