“We had a fantastic experience however our other group parked and there isn't a clear option to book disabled on the App. This issue was apparent at pick up when we had to bring their car to them. No staff around to ask. We checked in 3am and took blue badge with us as needed abroad. Very unclear what blue badge holders should do.”
Thank you for your review. If it was our FastPark service that you used then when you check-in at the kiosk there should be an option to select that you require a blue badge space and this will ensure your vehicle is left in a designated space for blue badge holders.
Kind regards,
Customer Support Team
“No control , cars parked on kerbs and blocking access routes absolute disregard for anyone, needs to be controlled, for example fines issued to be paid prior to departure for not parking in a recognised bay.
Surface to Airport very rough for suitcases, bring back the bus service.”
Thank you for your review. This is an issue that we are aware of in our Long Stay car park and we are actively working on a solution to improve this.
Kind regards,
Customer Support Team
“used long stay this time instead of the multistory. Entry was easy, but wasn't given a ticket which didn't cause alarm as I had pre-booked. However, when I went to leave I couldn't get out and had to call for assistance. Seems like not getting given tickets on entry is not unusual from the reaction.
Spaces are smaller than the multistory, and general parking was atrocious. I'm not sure if the company massively oversells the spaces, but so many cars were parked out of spaces and blocking the roads they either need to limit their sales, or enforce the yellow lines.”
Thank you for your review.
If you were not provided with a ticket when entering the car park, your booking would not have been linked when entering therefore when you were exiting the car park the barrier will not raise. I'm glad to hear our car parking team were able to assist you with this when exiting.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Okay but I was under the impression the bus dropped us off a lot closer to terminal. Advertising as the only bus that comes right in to terminal was a bit sneaky too.. as the bus also goes to other car parks!”
Thank you for your review. Our shuttle bus for our Plane Parking car park now drops off a designated stop at the plaza end of the terminal which is a short walk to departures and we find the vast majority of passengers manage this. If you do require assistance this is on hand via the call point which is located at the bus stop.
Kind regards,
Customer Support Team
“Had our car booked in for collection at 04.00am - was not ready when we arrived and was told it was booked in for collection at 12pm - on checking booking confirmation email it definitely said 04.00am so was disappointed to have to wait another 30 minutes after a long day travelling”
Thank you for your review. I am sorry to hear there was a wait to collect your car when you returned. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. I'm sorry to hear your car wasn't left in a blue badge space when this was selected. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“The car park is clean and accessible and the booking process good. While you might expect to pay a premium, the price is a scandalous rip-off. It completely takes advantage of the driver for whom accessible choices are limited. Someone is making a lot of money from drivers.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“ALLWAYS TAKE YOUR BOOKING REFERENCE NUMBER!
Used this car park before and all went well - this time was a bit different. I did pre-book. Pulled up at the barrier and a ticket printed off - great, but the ticket did not have my car reg number on it as explained in the parking instructions. Seems the ANPR was either not working or did not pick up my reg number. Two other couples were awaiting the transfer coach, they also encountered the same "no reg" on their parking tickets as well so we were all in the same boat - all three of us had printed copies of our booking.
On returning a week later, came to the exit barrier - put the printed ticket I received on entry a week earlier into the barrier machine and was asked for £120 payment - not quite what I expected.
After a 15-second panic of "This is not what I expected " and "We are in the right car park?" - I noticed a small black call button at the bottom of the exit barrier. Pushed the button, it was quickly answered and I explained - along with my booking number, that something was not right, then without anything said, the exit barrier seemed to re-examine my ticket and the barrier opened.
OK - I got out and, OK - I was not asked to pay the £120 - but no "sorry about that" or explanation as to why the extra payment was asked for - even an auto email the next day with an explanation would have been good.
ALWAYS TAKE YOUR BOOKING REFERENCE NUMBER!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Hi as my flight was delayed and not my fault I was charged as I was late getting back to edinbrugh airport. So I had to pay extra to leave the car park. I would be greatful to be re burst for the extra money I paid. Thanks Tommy”
Thank you for your review.
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
I would encourage you to reach out to your airline to seek reimbursement.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I used Plane Parking - budget parking which I won't use again. The ground is rubble where you park up and difficult to drag suitcases over. At the exit it showed an undercharged of £180 which I thought at first was because the plane was delayed. I have to mention though before putting my credit card in for payment I buzzed the attendant who responded immediately, asked for my reg and raised the barrier.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Surface entry point was closed on arrival. Had to use overflow yet loads of spaces could be seen on walking through to terminal.. car was damaged on return with someone having scraped a trolley or suitcases along the side of my car... more cameras are needed to ensure people take their time and care when departing or arriving.. having paid parking and now have a bill for over £300 to fix...other than that a decent experience...”
“Road signage not great. We took wrong turn and ended up in the multi-storey carpark. Check-in was a bit slow having to re-enter data that had already entered when booking. Didn't like having to unload and load car outside in the rain. Signage back to carpark was poor. We had to ask directions as sign said departures and no mention of parking. Verdict - prefer multi-storey carpark.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Easy to access and exit. The only issues were we struggled to find a space on the first 3 levels and on exit we were asked for over £200 even though it was prepaid as it didn't pick up the registration. Quickly resolved by contacting the helpdesk.”
Thank you for your review.
I'm pleased to hear that you found it easy to enter and exit the car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fast Park worked well on arrival, however on my return I couldn’t access my car because it was parked far too closely to the adjacent vehicle.
My wife had to climb through the rear of the vehicle to drive out of the parking space. Not ideal and caused a significant delay.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“All ok till I got to the exit barriers and on putting my ticket in the barrier machine it wouldn't open and displayed that I needed to pay £170. I had pre-paid ticket for £109! After using the intercom to let them know the barrier was lifted without requiring me to pay the additional amount. This situation should not happen.”
Thank you for your review. It sounds like our ANPR system did not detect your vehicle when you entered the car park and this then results in you being charged the roll-up rate in error when you leave. This doesn't happen often but I understand the frustration that this can cause. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“The parking and shuttle were excellent as was the help given at the barrier on entry and exit but the car registration was not recognised on either entry or exit and my booking ID could not be found despite my confirmation. However there was no delay on my entry to the car park and it would appear the online booking had not been passed on by the agent.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
