“Booked in advance but was really worried when it took over 15 mins to find a space - we were driving round and round, seeing people parked on double yellows as they had clearly struggled too. It would be great if there were more spaces available. Also, the signage for pedestrians to the terminal is not good. Having said this, we eventually found a space and found the way out so it all worked. Not a disaster but added to the travel stress unnecessarily.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Whilst the prices are ok
The service of flight delayed is really poor
You are penalised significantly if you are delayed which is out of your control”
Thank you for your review.
Instructions can be found in your booking confirmation on what to do if you require additional time. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Easy to book and decently priced. However, finding a space was a problem. Along with numerous other cars.
Cars ended up abandoned on double yellow lines as we as cars just blocking roads by making 4 more spaces.
Location is great, but clearly at busy times it can be difficult.
I suppose the valet option is the solution!”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“The online booking was good. The directions to parking were acceptable. The parking and walking areas' surface was very poor. The assistance on exciting parking area due to flight delay was good.”
Thank you for your review.
I'm pleased to hear that you were happy with the online booking process and that our team were able to assist you when exiting the car park.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When we arrived the car parking barrier wasn’t working so didn’t read our number plate or issue us a ticket. Someone let us into the car park and said we’d just need to press the intercom on the exit barrier when we were leaving.
We were able to find a space to park and then walk to the airport terminal which was around - 5 minute walk.
On our return we found our car and drove to the exit barrier. We had to press the intercom several times before anyone answered. It was difficult to hear what was being said resulting in me having to get out the car in the pouring rain to have a conversation. After answering several questions someone opened the barrier.
It wasn’t the easy stress free experience I’d hoped for, however I would use it again and hope that next time the technology was working correctly to allow easier entrance and exit of the car park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Drop off at Fast Track was great. However, when picking up car we couldn’t use the pathway for our cases or buggy (as they wouldn’t fit due to cars being parked too far over their line and a barrier blocking off footpath) meaning after an 18hour journey we had to move car etc to put items in car with a crying baby.”
“Decent parking in the long stay, only issue I have with all the airports parking are the charges
FAR TOO EXPENSIVE- YOU LIKE ALMOST ALL OTHER AIRPORTS, YOU ARE RIPPING IT, SHOULD BE ASHAMED AND EMBARRASSED of yourselves and the the reasons for the high charges especially this year are not cutting it.
Sadly there is little option unless you stay very locally”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Booking the parking and entering and leaving the car park was straightforward, but the lack of a bus from and to the Long Stay Park was a serious handicap.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“I think I shall go back to my usual company next year. There was more cars than spaces so cars were parked on walkways and junctions it was a struggle to get past with the suitcases.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I had to cancel last minute ( less than 24 hours before parking start date ) - I did not get any refund on the £149.99) that I had paid. I appreciate this is the “terms and conditions”, but surely it would is not necessary for Edinburgh to keep 100% of this amount. ….”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
In this instance we would encourage you to contact your travel insurance provider to enquire if you may be entitled to a refund via their cover.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“System didn’t find me on the way in or out but the people on the intercom lifted the barrier for me and were very polite. The lack of shuttle bus which used to be provided made it difficult with small children and meant we got soaked in the rain.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“First time using the Fastpark service. Didn’t run smoothly for us, after a long flight and 90m wait at border control I was looking forward to a quick exit. We found the Fastpark not well signposted in the evening and we ended up at the car rental area, we then didn’t have our paper receipt so had to go through a rigmarol of printing out receipts etc. (totally unnecessary) all taking extra time!!! Exiting was tricky and we had to follow another car out. Not well sign posted at all, especially in the dark. Better signs and using the barcode on your email (phone) would have made this experience a lot better for our family - not sure I would use again”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I booked a space in the long stay car park for our weeks holiday. Signposting very poor, no signs directing us to the terminal and no separate pedestrian path. Not very child friendly.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Signage is very poor. Only points in one direction as you return to your car, not as you leave/drop your car off. Finding your car on return is difficult. Signage for Terminal Parking is poor too, I walked up to the tram station before I saw Terminal parking after I turned back on myself.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
It’s great to hear when our customers have a great experience. Thank you for taking the time to let us know!
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
