I did not use the car park, my flight were cancelled. I got non-flex booking, I contacted you about it in 23rd of March 2020 and some other day later on via online chat; unfortunately I got only one chat transcript to show you from 23rd of March 2020. I was assured by your colleagues as well as by email from Edinburgh Airport (I attached all documents to email and chat to get any respond) that people with non-flex booking will be contacted. I was not contacted at all. So yesterday (16.04.2020), I was curious what about the voucher I was told? So, I asked you yesterday via chat again about the update, and instead any useful information I received the email with website address. I visited the website, and found out I should cancel the booking within 14 days. How? I cannot call, because automated answer redirecting me to the same website over and over again. For this experience I think you handling this very poor. So, I cannot say more about the car park recently, because I did not use it at all. And I do not have any valid answer from your customer services staff.