Return to the car park at 14:50 on Tuesday Feb 18 2020 was appalling Long wait; unable to work out which stance the bus was going to arrive at. When it did arrive there were no marking on the bus to indicates it was for plane parking. This meant a bit of a rush with 55kg of case The most serious matter was when I pressed the information /help button there was NO RESPONSE. Tried three times. Total Disgrace Information on how to use the button uses different terms on the notice than are shown on the button confusing Location map very vague about where to pick up buses that serve the car parks other than long term car park All in all a bit of a shambles for what was quite a lot of money