Up until this trip my experiences with Airport Parking have been good. On this occasion not so good, when we arrived no ticket was issued at the gate the barrier just opened. After parking I went to the desk on the bottom floor and asked if this was new I was informed that the ticketing was not working, just call on the intercom on exit. Following my trip i continually held the intercom button with rain pouring in my window, eventually someone answered. I explained the situation and asked if he needed my Ref No "just your registartion"... no further dialogue no apology for the wait or the inconvenience just silence the barrier lifted still silence no good to go now or a simple OK I drive gingerly under the barrier wondering if it will stay up... Sorry, but not my opinion of customer service, I will be exploring other options in future..