Tim Wild
I stayed in the mid-stay car park but think the price was too high. The long stay was even more expensive (odd) whilst valet parking was the cheapest (also odd) but I recognise that it is probably a strategic approach. I would have been happy to use the valet parking but I need some flexibility on departure and return arrival (ie due to travel planning and disruptions) which I normally manage by carefully selecting dates and times. BUT there is no way to communicate with the valet parking team, and a lack of detail about how to manage change. For example, what if I want to pick my car up a day or say 5 hours earlier than the booked time? Making mid-stay and long-stay options more expensive as a way to encourage valet parking is not helping or benefitting customers. Please reconsider the approach. For me personally, it is increasingly likely to result in my using alternative parking arrangements or using taxis which are both becoming attractive options due to cost and the flexibility I need. Airport parking would lose revenue, so I hope someone will recognise that.
2 months ago
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