Used Fastpark for my recent holiday to Tenerife, on arrival everything went smoothly but on my return my keys were not ready for collection, went to the office where there were around twenty other families waiting with the same experience. I rang the doorbell as instructed and a young guy appeared, I explained and he asked my for my ticket and promptly closed the door with no explanation, after around ten minutes one of the other customers rang the bell and asked for an update, he was quite rudely spoke to by an older man who said he was very busy. He later came out and addressed the waiting customers with some excuse of being short staffed and stating they were defrosting our cars and we would have to wait, I said I was quite capable of defrosting my own car to which he replied the cars were in a secure compound. The flight landed on time but we had to wait an hour before the belt started up, then we waited over an hour to collect the car. Overall not a good customer experience and I will think twice before I use "Fastpark" again, maybe the should rename it Fastpark Slow Retrieve. Also tried to charge us £6 to exit, had to call the barrier and after a few minutes an attendant answered and let us through. All together a poor customer experience.