Arriving at the airport to go on holiday was fine , coming back into the airport after our holiday was ridiculous, , we scanned our barcode, the computer said our car wasn't ready please speak to the reception desk, we went to the reception area where there was about 30 family's all waiting for their cars, reception took our receipt and told us they were short staffed and our cars had to be defrosted and thawed out and if we beared with them we would get them back as soon as possible, we waited over an hour for fast track parking and pick up !!!!!!!!!, I thought I would automatically get an apology and refund for this ridiculous service, but until now I have heard nothing. If I do not get any kind of apology / refund, I will be sharing my experience with the tabloids and social media