Didn't have a great experience. We booked the terminal drop-off and pick-up service. Arrived on time at 11:30 pm as we stated on the booking and the car wasn't to be seen and no keys in the collection box. Had to wait with many angry customers in minus temperatures for a long time before our car appeared. No manager to fix the issue and no refund offered. Just very overwhelmed staff who didn't know how to cope with the issue. I really felt for the staff as it clearly wasn't their fault, looks like they had been dumped in at the deep end with no training, management or support and as a result, angry customers were shouting and hostile to them. Very much let down by the Edinburgh airport parking management which is sad. And our experience was rubbish.