“Location is good, but you need to know where you are going as the footway is poorly signposted. There seems to be an acute shortage of spaces, with vehicles parked all over the place. It took me a while to find a legitimate parking slot.
The best feature was that, following the cancellation of my inbound flight, I was 12 hours late in collecting my car, but the supervisor waived my £50 penalty.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
If you have overstayed your car parking booking you will be subject to pay the non pre booked rate upon exiting the car park.
Kind regards,
Customer Support Team
“Our arrival/ drop off process was not smooth. The self service machines wouldn't work and the lady helping was getting frustrated and agitated with customers.
The car collection process was easier and more successful”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“booked in advance, got into the car park fine, and buses to the terminal were good. but as we were leaving the car park came to the barrier and said we were due 80 quid, did manage to sort it out with the guy over intercom.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Zoe
Customer Support Team
“We were happy with service when we dropped off but had to search for car on return and found it surrounded by Luggage trolleys at end of the row. Had to move trolleys to get car out of space and put in cases. Then had to pay further £4 to get out of the car park!”
Thank you for your review. I’m sorry to hear that a trolley was left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Entry and finding a space was fine. I paid for 2 days and when leaving was hit with an additional.charge of £20. When asking on intercom was told was because I was after my leaving time and had expired. They then also stated that it was based on a 24 hour period. Which makes zero sense as I had been in the car less than 40 hours and entered on the Monday and left on the Tuesday so neither of the explanation was a nonsense. Despite this I had.to.pay the extra money. So what should have been a smooth experience has now made me consider not using Edinburgh if it is necessary I have to park.”
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking good but had a problem entering the multi story as it is meant to register car number plate it didn’t had to call for assistance but when they are a lot of cars behind you waiting to get in not good”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regard,
Customer Support Team
“Overall a good experience. One or two points to mention- the walk way was difficult to spot from J5 area and difficult to find a space. Lots of cars kind of abandoned .
It wasn't too long a walk and reasonable price. Thanks”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“On both arrival and leaving, ticket machine malfunctioned, and would not open, so had to wait for assistance both times.
Gets some good points as the shuttle service at the least was very good, drivers very courteous and punctual.”
Thank you for your review.
I am glad to hear that a member of staff was able to help you when you pressed the assistance button at the intercom.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“FastPark was very convenient and a 2 minute walk to departures terminal.
Unfortunately, the vehicle reg identification did not work at entry, meaning we had to speak to the operator and the same happened in the way out, where we needed to call for asssitance to exit FastPark area and then the main car park barrier.
A bit of an annoyance and unnecessary hassle.”
Thank you for your review.
Upon entry to the fastpark you can update your car registration.
I am glad to hear a member of our car parking team was able to help you.
Kind regards,
Customer Support Team
“Going from car park to airport was quick but on our return we waited for 38 minutes to be picked up late at night so we were disappointed with the Plane Parking service.”
“Access and egress were fine but we used the long stay car park and because it was busy had to park in Row K . It was a long walk to get to the terminal and it proved taxing for two 80+ pensioners hauling cases. I can imagine it would be difficult as well for a family with young children. It is time to restore the shuttle bus service.
The signage giving directions to the walkway could also be improved.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“I used the Long Stay car park for the first time (usually use Mid Stay), and although getting in and getting out at the end of my trip were fine, it took me a long time to actually find a spot to park when I arrived. I drove around for almost 20 minutes, and noticed many cars parked in areas which were not designated parking spots - along fences, and beside verges. I wonder if perhaps the car parking spaces were oversold? It was a little stressful, knowing check-in time was running out.
To find your way to the terminal, you have to locate C4 and the designated path. However, it would be useful to have some sort of walking route linking the rest (and majority) of the car park to the C4 area; it was a bit like dodgems, trying to navigate a suitcase over bumpy roads that had cars parked on them (not assigned spaces), and through flooded areas of road.
I doubt I will use the long stay park again.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Easy entry and exit. Finding a space was difficult, only 1 space at furthest away point from terminal. Long walk in with heavy bags and kids, way back found a trolley for luggage but was pouring down- so 2 hours drive home all soaking wet. Weather obvious can’t be helped. Wasn’t the parking was expecting as last time was right outside terminal (must of been a short stay trip last time parked at Edin airport)”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
