“Display on each floor that is meant to show available spaces was giving complete false information. No spaces on any mid level and ended up parked on the roof so may as well have been parked in the outdoor short stay terminal car park as car covered in bird sh*t on our return.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Directions are easy to follow and there were plenty of spaces. It was not at all clear, however, where we were supposed to go, when on foot - very poor signage and walkways. Could be much improved for the pedestrians walking to the airport itself.”
Thank you for your review.
I'm pleased to ear that you found the directions easy to follow and that you found a space with ease.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Arrival and drop off was brilliant. We arrived back in the early hours of 17 th July due to a flight delay. We picked up keys easily but then had great difficulty getting out of the car park. Exit was not well sign posted and arrows on road were all going the one way. It was stressful”
Thank you for your review.
I'm pleased to hear that you were happy with the the service you received when arriving at the car park.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The parking experience was reasonable, however,it was difficult to find an available space as clearly at some point the car park was oversubscribed and people were parking on double yellow lines and in dangerous positions
For £129.00 I expected a better service than I received
Your service charge was way too expensive for what you have offered”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“I had booked the multistorey parking at Edinburgh Airport during our family holiday in July. Out of other options available I chose this in order to help my children who both have additional needs be as close to the terminal as possible; although it was the dearest option I had hoped it would be worth it to make things easier for them. Unfortunately once the car infront of us had sat for a while, reversed and changed entrance barrier, our ticket never worked for opening the barrier. This also happened at the next barrier. A bit disappointing start to the holiday and not too reassuring. Once we had called an attendant and got in, we found a space on the second top level. Unfortunately upon return of our holidays the same thing happened again - our ticket never worked to open the gate - the same message about missing ticket data. For paying over £100 I would have hoped the ticket would work.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Parking was fine but the registration plate readers at the entrance barrier are unreliable and either don't read number plates at all and hence don't match your car up with a pre- booked space, or they mis-read number plates leading to the same problem. Almost every time I use your carpark I have to have my ticket separately validated by an attendant before I can leave the carpark.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I was asked for £120 on leaving car park, despite having paid on booking- the on duty attendant was quick in sorting this out, however it’s not what you want after a delayed flight”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We have parked at the long stay car park regularly for about 15 years. In that time it has had the bus service taken away (it's a 10 min walk, ok if not raining) and when we went in, it says that there is a security check once a year -so there is essentially no security. It felt run down and was full of cars double parked so much it was hard to drive around. We did eventually find a space (near the entrance) and went on holiday. Car was fine on our return, we had lost our ticket but called the help button at exit which sorted that out. I don't know if we will use this car park again.”
“Great parking in a great location HOWEVER after making a mistake on entering the return time as 6am instead of 6pm, I was charged an extra £60. My mistake totally, and they do advertise what the charges will be if you go over the time limit, but I will think twice about using them again. Very steep and disproportionate penalty to pay.”
Thank you for your review.
As a gesture of goodwill we have a grace period of 6 hours after your exit time of the car park, if you are outwit the grace period you will be charged the non pre booked roll up rate for your overstay.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Finding and parking the car at plane parking was very easy , the bus dropped us off ok at the terminal building. On our return the bus was just arriving when we turned up which was fabby , everything was going great until we were in the car at the barrier , barrier didnt go up automatically like we thought it would . Put the ticket in and told us £350.00
Pressed the assistance button to explain our situation . Grumpy man answered "what is it " explained the situation ,"whats your registration "
Gave registration number . A minute passes then barrier goes up . No explanation , no apology, nothing , we drove off.
Hopefully a one off but not what we expected , an explanation or apology for problem caused would have been a common courtesy if nothing else .”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“I arrived at the car park and there were lots of cars parked there. I guess this is what you get at a car park. Anyway, i found a space and considered reversing in or driving in forward for a moment. I decided after careful deliberation that because it was fairly full i would reverse in to make it easier to get out. I did just that reversing in, then pulling forward slightly before reversing in again to make sure i was fully in the space. I then got out, checked i was fully in the space and then locked the car (not before retrieving my bag) and left for my flight.
On my return i drove straight out as a result of parking in reverse
Ultimately it was what i would expect of a car park. i.e. - it was a place to park the car
I was then asked to provide a review, which lets be honest. Is rather stupid. You literally have a car park and i parked in it. What can be said. So, anyway here is my utterly futile review. But here is the funny bit. Will you read this? Will you hell. As it is literally a tick in the box”
Thank you for taking the time to leave a review. I’m pleased to hear of your good experience, and we look forward to welcoming you again in future.
Kind Regards,
Customer Support Team
“Once parked it was fine but I feel the signage really needs to be improved. It felt like it was deliberately vague or misleading so I would incur additional charges for going into the wrong car park. I managed to find the way but had to stop a few times to make sure I was going the correct way”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
“Convenient although quite busy and not the easiest to find your way round and walking route to the terminal. You get issued a ticket at the barrier so it's is not very clear what you are supposed to do on your return as would have expected if you have a previous booking for the system to recognise the plate going in which seems to have done on the way out. Overall is good as not too far walking however the path could be improved as since it had been raining there were lots of puddles”
Thank you for your review.
Instructions on what to do when you enter and exit the car park can be found on your booking confirmation.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Everything was great until we returned to the car in the parking spot to find that the hand brake had not been applied; fortunately the car was in gear so didn't roll. Not sure why that happened or was missed.”
“Looks like a piece of wasteland. Signage appalling. Unfriendly for pedestrians. No bus shuttle service available. Appeared to be overbooked since exit lanes were cordoned off to accommodate vehicles and cars parked in access lanes.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The value of long stay parking has been diminished by the removal of bus transport to the terminal building . Car park very full and difficult to find spaces .”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
