“On leaving the carpark a charge of £170 was requested. I had to explain to the support that I understand actually paid online and was eventually waved through. The last thing I needed after a relaxing holiday!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Arrived at terminal parking at 10:30 am and found there were no spaces to park in , had to continually drive around the car park hoping someone would be leaving , managed to find a space after 20 minutes, spoke to other drivers whom couldn’t find spaces either , all paid for but no spaces why ?”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“At 5am it was quite dark, and signs to the multi story were very hard to read. the colour of the sign is not bold enough.. the system for letting me exit was not working or faulty as it asked me to pay 360 pounds to exit... not a very good customer friendly system.. however i will certainly not be using the car park again.. i was not too impressed with it...”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Overall the booking of the parking is awful, hence the 2 stars, however the location and ease of use of the parking is good. On booking we needed to amend our times entering and exiting the car park (within the same calendar day) a few times due to flight times changing. They make you pay again, then wait for a refund of your original booking which is completely unnecessary and just there so they can hold your cash for longer. They also use this as an opportunity to charge you more for the exact same dates of stay, with only a couple of hours difference in the times”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
Posted 2 years ago
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time. Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
Kind Regards,
Customer Support Team
“I think this could have been a much better experience and value for money had the Fast Park area been better sign posted. Unfortunately there was nothing to indicate where to go as you come in. I appreciate that directions and a video were sent with the booking - but still no actual sign posting on where to go! Instead, we ended up in the multi-story car park, resulting in a £20 minimum stay charge. Then after realising my mistake, I drove back out to come back in trying to find the entrance. Another £4 charge just for the privilege of driving around the car park - seeing the actual Fast Park section but no way to get in. After getting some directions from a member of airport staff u fortunately it was still not sign posted. She said to look for the “pink” sign. Of which it directed me back through the barriers! Another £4 charge and the same staff member kindly got into my car to direct me. In total, £28 in extra parking charges. A simple sign post would have avoided this. Really poor Edinburgh airport!”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Space indications seem to be wrong. Pre-paid ticket didn't work on exit and I had to abandon car and run to the booth as no-one answered at the exit gate. Difficult to locate entrance to car park on exit from airport.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I booked on Edinburgh long stay plane parking. It was difficult to find amongst confusing signs and roundabouts. It has bamboozled my sat nav on both my cars. I ended up throwing my non-English guest out at the drop-off lane which I accidentally got in to( cost £4.60 for a couple of minutes). I have always found the parking arrangements and signs at this airport are a nightmare.”
Thank you for your review.
The directions to the Long Stay car park can be found on your booking confirmation. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I appreciate there’s a lot of work going on in and around the car park but please put some decent signage up to advise you can’t access via the tram/taxi exit after arriving in domestic arrivals.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“the barrier did not open at the entrance, and when I decided to drive back, so as not to disturb other visitors, I scratched the bumper of the car on the curb (I don’t understand why it had to be made so high)”
“I seem to have problems getting out , that’s the 2nd time I have had a request for big £££’s at the machine.
It raised the stress levels a bit as you end up blocking the exit for what seems a long time .”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This is the 2nd time that I have pre paid for parking at the mid stay car park yet at the barrier been told that I owe £150. Luckily someone has eventually answered the intercom each time and once we have given our registration and our details the barrier has lifted. This needs sorting, if there had been more cars departing at the same time as us there would have been a large queue.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Although I’d prepaid for parking the barrier would not let me out unless I paid £80, the intercom button at the payment meter was so difficult to see that I missed it ( I wasn’t the only one) and spent 20mins trying to find a contract number to call, which I never did find yet ! I found the intercom and the problem was sorted quickly.
Last thing you need when you’ve trying to get home after being away working !”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Trying to leave the carpark the machine said I had £180 charges to pay. Being as this was at 4am not what I needed. I could not find a telephone number on the email to call so pressed the assistance button at the bus stop and was told to go back to the multistory car park at the terminal. Now with no bus there. Eventually a bus came and the driver told me there was an assistance button on the barrier. I eventually found the unilluminated black button and managed to get things sorted. My wife wanted to just pay the £180 as we were standing around in the dark with kids at 4am. Also large stones in the parking bays which if parked on for a week could damage tyres as I had a dent and noise form one tyre all the way home. Seemed to have gone now but I am worried about there being any permanent damage to my tyre. will just get a taxi in future.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Horrified at being punished for my flight being cancelled by fog and unable to extend my parking period to cover the extra 20 hours. £75 ! Firstly I will not fly again and secondly never park at Edinburgh. Glad I got a bus, ferry, friend to drive three hours to get me, bus and tram all in an effort to minimise my overstay rather than accept a rebooking for three days later for the next available flight - shudder to think what the charges for that would have been.”
Hi Rolf,
Thank you for your review.
I can confirm there are instructions within your Car Park confirmation email, as well as on the FAQs on our website, on how proceed in the event you may need to extend your active booking.
Kind regards
Customer Support Team
“For many years I would park in the multi-story, even for longer stays, and never encountered any issues. On my last two trips I used the new concept of FastPark and would say, in principle, a good idea.
However, on my latest return, I found that my car had a scratch and/or scuff along each side. Not sure what the procedure is, whether cars are taken off-site and then returned on the day customer is due back?
Whatever it is, there appears to be a major flaw somewhere in the chain, that cars are parked too closely together, allowing for such incidents to occur.
At this time I am still awaiting the outcome of my complaint from a few days back,”
Hi,
Thank you for your review.
I am glad you found the Multi-Storey Car Parking experience to be seamless, and I am sorry of your most recent experience whilst using our Fast Park service. It is my understanding that a member of staff will be in touch with you soon regarding your case.
Kind regards
Customer Support Team
“We used the long stay car park and knew there was no shuttle bus but did expect there to be a clearly marked route for pedestrians. There were signs telling you to keep to the pedestrian walkway but we could find no path! Nor were there any signs indicating the route to the terminal or indeed how to find the car park on our return. The surface of the car park was very rough for pulling a case and I was fearful we would lose a wheel. I had paid in advance for our parking but when I inserted the ticket to leave there was a message there was £190 to pay - more than twice the amount I had already paid. It was difficult to find the help button as all the lettering was worn away on the machine. When I did get through to someone the sound quality was really bad and made any conversation extremely difficult. It actually is an awful car park and not worth the money. Very badly maintained.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Be generous with your time slots as I was charged an extra £4 at the exit as I was over by3 hours. Also my radio has been turned on by one of the attendants while the car was in their care.”
“Easy to book and a reasonable price HOWEVER the car park itself was total chaos. Cars pretty much abandoned on footways, on double yellows, blocking exits, and I understand this is the fault of inconsiderate and selfish drivers but the company were nowhere to be seen. No operatives, no desk, nothing. The car park was rammed full and we were genuinely concerned we were not going to find a space. We drive around for 20-30 minutes before finally a car left and we got a space.
A very chaotic and confusing car park.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
