“Machine wouldn’t issue a ticket on arrival. Had to press call button, Assistant was very helpful and let us in. Parked car up. On return to car, did wonder and worry there may be consequences for not having a ticket. Before going to the gate, had the sense to look for e mail with booking reference. Approached exit - registration camera broken. Had to press call button. Again assistance helpful, wanted reference number. Gate was then opened.
Not as smooth a service I would have expected but overall carpark if was achieved!”
Thank you for your review.
I am glad one of our car parking representatives were able to help you upon exiting the car park.
Kind regards,
Customer Support Team
“Easy to find. Couldnt believe how many cars were just abandoned on corners, pavements and in the middle of roads! There must be an over booking problem although we found a space. It was quite a walk but we only had hand luggage. Must be a challenge if you have a number of pieces of luggage and perhaps young children to manage. No shuttle is available. Easy to get out to the main road but again lots of people walking with luggage where there is no pavement. Lots of building/development work.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal.The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Strangely enough, a piece of tarmac on which to put your car does not need much of a review. experience'. Here's my review:
*** It's a car park, it was close to the terminal, it was fine. ***
If there's room for improvement, it would be to have a visual vacant space indicator (e.g. red / green light above the space) to stop you having to drive up and down the lanes looking for the one space that seems to be left.
Marked down to 3 stars because you get pestered every day for reviews, and 'tell us about your parking”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Wasn't overfilled like last year when the Royal Highland Show was on so we actually got a space. Roads are rough with speedbumps and walkways not always there so pushing a trolley load of cases across to the terminal is an effort. Fortunately it was dry otherwise I'd have been pushing a lot of soggy cases to the terminal. Overall its ok value but could be made way better with a bit more investment!”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The car park is great and only a 5 minute walk from the terminal, however our flight was cancelled by EasyJet and we had to fly up the next day so had to rebook the car park for an extra 16 hours which cost us the same as our entire booking for 3 days. There should have been a special price for those that have had their flights cancelled, to extend the time. There was no compensation from EasyJet or anyway to be refunded the extra by Edinburgh airport parking. Very disappointing as out with our control.”
Thank you for your review.
If your flight has been cancelled you will be subject to pay the non pre booked rate upon exiting the car park, I would encourage you to seek reimbursement from the airline directly.
Kind regards,
Customer Support Team
“Not happy about having to pay almost half the original cost to extend the stay by one day due being delayed returning to Edi through no fault of my own”
Thank you for your review.
If your flight was delayed I can confirm upon exiting the car park you will be charged the non pre booked rate upon exiting the car park. I would encourage you to seek reimbursement from the airline you were travelling with.
Kind regards,
Customer Support Team
“The drivers were excellent very helpful and friendly. When leaving the car park at the barrier it states we owed 250 pound we pressed the help button and took a while to answer to be told there was an issue with the booking system and we where allowed through, some people may have paid this and was disappointed by the response.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Shuttle bus service was great, we waited no more than 5 mins for bus each way. Only issue I had was upon leaving the barrier was saying I had an outstanding payment of £250 to pay (I had not went over my time booked) I pressed the assistance button but line was so faint and crackling I couldn’t hear a word of what was being said. The barrier was lifted and I made no payment. This is not a stress you want at 2am after travelling.”
Thank you for your review.
I'm pleased to hear that you were happy with the shuttle bus service.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Cars littered everywhere in car park, blocking entrances /exits, on double yellows, creating blind corners etc. Dangerous parking caused by either over booking or lack of spaces. There was no enforcement of the terrible parking as cars were still parked there a week later. Sort it out!”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“We arrived and there were no spaces available. People were parking on double yellow lines, on kerbs etc. It made navigation around the car park difficult. There should have been attendants helping drivers locate the available spaces. We had plenty of time and eventually found a space, but it was an unsatisfactory, inefficient experience.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The shuttle buses were prompt and the drivers helpful. The problem was at the exit when after I inserted my ticket, I was told I had to pay £300!! I pushed the help button and after a short while spoke to someone. On giving my registration number the barrier was lifted and I was free to go. What had been the problem?
As regards recommending EAP to others, I would have to warn them about this.”
Thank you for your review.
I'm pleased to hear that the shuttle buses we prompt. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Fast track parking on exiting did not recognise the ticket via the scanner and on the next exit gate it required a ticket that was not produced previously. This was rectified by speaking with the operator at each gate.
This has happened on another occasion to myself and it feels disappointing that such a system is let down by what could be a review of the operating system and remedies introduced.”
Thank you for your review. I am sorry to see that you had difficulties leaving the car park after using our FastPark service however, I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Most of my experience was positive, in relation to booking, help with entry/exit etc, but disappointed to be charged £15 for extra day when flight was cancelled through no fault of mine”
Thank you for your review.
I understand the frustration that will have been caused by your flight cancellation and I’m sorry to hear that this resulted in an additional charge. I can confirm that you have been charged the correct fee and I would encourage you to reach our to your airline to seek reimbursement.
Kind regards,
Customer Support Team
“Alarming to find that having pre-paid the exit machine then said I had a balance of £250 to pay! This was initially worrying - until I recalled the same thing had happened before. Fortunately, I had kept my receipt and questioned this when I pressed the 'help' button. I was then allowed to proceed without having to pay this fictitious charge. But why does this keep happening? It would be easy for weary travellers to assume this must be correct and pay again: how many travellers have been made to pay twice? A cynic might wonder if there is little incentive in fixing this mistake.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Due to an air traffic controllers strike in France I had to extend the parking time by one week. I used your on-line system and was not impressed when I had to pay £109.99 to extend my stay by 7 days. My original stay of 28 days cost £127.99!”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“We had a fantastic experience however our other group parked and there isn't a clear option to book disabled on the App. This issue was apparent at pick up when we had to bring their car to them. No staff around to ask. We checked in 3am and took blue badge with us as needed abroad. Very unclear what blue badge holders should do.”
Thank you for your review. If it was our FastPark service that you used then when you check-in at the kiosk there should be an option to select that you require a blue badge space and this will ensure your vehicle is left in a designated space for blue badge holders.
Kind regards,
Customer Support Team
