“When we arrived it was easy and straightforward, no complaints. On the way home the car park was a mess! Cars were just abandoned everywhere! One car was even using the junction as a parking space which blocked the road! We couldn’t access some of the pathways and had to walk down the roads with our 2 year old. Cars not parked in spaces should be fined.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Simple process of arriving and departing and as stated within 10 minutes walk from the terminal. The car park was horribly overcrowded and people had abandoned their cars on double yellows and on corners. Took some time to find a parking space. Suggest booking and access to the car park is monitored to stop this sort of overcrowding.”
Thank you for your review.
I'm pleased to hear that you were happy with the entry/ exit process and the short walk to the terminal building.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Only negative is still not having the shuttle bus to the airport, especially when there are no spaces close by, so had a long walk over terrible roads with potholes and rough patches of tarmac, which damaged my case wheel.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This was the first time we used the long stay parking. Although finding the car park was easy, it wasn't so easy to figure out how to get to the terminal building. We actually followed an air hostess. On our return, we again found that the parking is not well signed for pedestrians and having been on a delayed flight home, this became very frustrating.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Expensive enough without being asked for £660.00 on exit when having pre booked. This has happened before so definitely a flaw in the system. A delay at exit for operator to rectify.
As taxi service at the airport now extremely poor taking car is our option. Edinburgh Airport is a disgrace to our capital city.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fastpark works well, except that my return flight was diverted to Manchester. I emailed FastPark to inform them that I was going to be over 6 hours late in collecting my car from Edinburgh. No account was taken of this and I was charged an additional £4 for the late collection of my car.”
Thank you for your review.
I'm sorry to hear that your flight was diverted. It sounds like you have been charged £4 in error when exiting FastPark.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long stay car park was good value for money. It was clear that there were no courtesy buses to terminal, but the walk route could have been better signposted. There barrier corridor of sorts is contructed through car park spaces, which works, but only goes a short way into the Long stay car park. I found I was pulling a large suitcase between tightly parked cars, not good for me or their cars!”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Chaos. There was a sign pointing that there are spaces to the left, I had to do a full loop of the car park before I found a space to the right of where the entrance is. Add to that the cars parked unsafely outwith spaces, on kerbs, on bends making it difficult to navigate round safely. No paths/ walk ways and poorly signed pedestrian exits”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Was very busy on arrival so had to park in the over spilled which meant quite a walk and drag with bags. Normally not a problem so perhaps just unlucky. Main reason for the 3 star is the cost which has seems to increase everytime I book. Seems to be like nothing but greed.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On arrival back from my holiday I scanned the code and box opened and there was no key inside. So I had to find someone. The chap went into the office and couple of minutes later a grumpy person came out and found my key in another box. Not a satisfactory outcome.”
“We stayed in the onsite long term parking. It was tricky to fins a space: cars were parked everywhere. It was also difficult to find a path to the terminal: there didn't seem to be a dedicated path. The cost was cheaper than that offered by independent operators and the site was easy to find.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Disappointing bus service from long stay has not returned. Not ideal when a member of your group has mobility issues. Cars left in unallocated spaces in long stay make parking and access through long stay area difficult.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind Regards,
Customer Support Team
