“Convenient and speedy. However, on return I didn't realise that car location came up on the screen and missed it. I had to find a staff member to help. He showed me location is on key tab. However my car was not in that location and we had to search for it.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Pre booked the multi storey car park for 3 days and entered and exited well within the times booked. However, on leaving the barrier showed I owed £210. Was sorted out when I managed to get through on the intercom but was initially very alarming! Not a great system.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Despite booking in advance and arriving early in the morning, we spent about 10mins searching for a space to park. We only found one but it was tight and so we noticed that our car door had been dented when we returned to the car a week later. Overall, convenient but need bigger spaces and more of them.”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. I can confirm that our spaces are of standard industry size. Kind regards, Customer Support Team

Posted 1 month ago

“Going was perfect coming back was a different thing altogether was not the best experience having to wait about 40 minutes to get your car back when all u want to do is pick it up an go home”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with using the FastPark service on your outbound journey however I'm sorry to hear that you had a wait for your vehicle when you returned. I have reached out to our FastPark team who has advised there was a small queue on your date of return which meant customer had to wait a short while on their car. They have advised that customer waited no longer than a maximum of 30 minutes. Kind regards, Customer Support Team

Posted 1 month ago

“Used FastPark many times with no issues however on return into Edinburgh. Keys were not available in collection and had to wait near 15 minutes after numerous customers arriving with same issue. Trying to leave the airport parking it said that I had extra to pay which was removed from security.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The walking distance to the terminal is fine but the signage showing you the route is virtually non existent until you reach the exit! I got lucky at 6 am in the dark and followed a member of cabin crew. Easily rectified but has been like this as long as I have been using it 🤷‍♀️”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 month ago

“As often happens: booked well in advance only for the barrier to remain down on exit, telling me I owed £170. Called the control room, gave my reg. no., eventually barrier opened without a word of explanation. Was happening in 2020 - is still happening now - why?”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Great parking facility but came back to my drivers mirror bent back and a bit of plastic missing”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Unnecessary worry was generated when presenting my ticket on exit. instead of the barrier being lifted I was asked to pay £130. This was sorted by the call handler, but I thought an apology might have been in order”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Great price for 3-days, easy to find, plenty of spaces and easy access to and from terminal. Exiting not so straight forward as it wasn’t ‘registration recognition’ as indicated and needed the use of the intercom to give registration, that took a an age to be answered and was hard to hear. A swifter way of exiting would be preferred.”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with the pricing and space availability. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Long term parking was easy to set up online and the entry and exit from the parking space was straightforward. However the signage to and from the terminal for pedestrian access was poor. (In fact signage in general, but particularly for vehicles is not good at Edinburgh. It is easy to miss turnings and to get suckered into the drop off zone where you have to pay for exit to go around again to find the correct parking!) The walk from long term is about 10 mins and the surface is poor and difficult to wheel bags across. In general parking at Edinburgh Airport is expensive and not great value for money.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding and waling route. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 month ago

“The road surface on the way in and out of long stay is appalling”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you were unhappy with the road surface, please be assured feedback like yours is used to improve our facilities. Kind regards, Customer Support Team

Posted 1 month ago

“Easy to park up but chaos on the way back. Dozens of people waiting as their cars weren't ready. We had a 20 minute wait. Others were not so lucky. Not ideal at midnight.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Parking site was good but number plate recognition didn't work and that's a real pain as causes delays for me and people behind us when leaving the car park.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“I always prepay car parking charges. I always need to for assistance to leave. Camera never recognise my car.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Lack of signage & directions from the main airport roundabout to indcate the entrance and route into the multi storey car park or explain the process to go though through 2 barriers. poor signage to show the route I found this very confusing Also, once parked, there is poor information expaining the route to the bridge The route from arrivals back to the car park is equally very poorly indcated once over the bridge, priority security was good”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Only 30 spaces left on very top of multi-story. Reason for choosing multi was assumption I would get covered parking. one of 3 lifts broken when arrived on Wed morning. Still broken on Sunday night. Lifts had lots of litter in them”

Helpful Report

Posted 1 month ago

Thank you for your review. When booking into the Multi-Storey car park we don't guarantee any specific space and only the car park that you book into. We are aware of an issue with one of the lifts in the car park and are hoping to have this fixed as soon as possible. Kind regards, Customer Support Team

Posted 1 month ago

“Perfect check in but on arrival back keys weren't ready and had to wait 45 minutes on a member of staff collecting my car. Hopefully just a one off as past experience using this carpark has been excellent.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Staff were nice but had to wait for my keys when returning as they weren't ready even though we were late, a few people were the same position and 1 had to wait 40 mins for his car”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Given there are a number of different car parks in the airport grounds the directions to the different sites are very poor. We ended up having to reverse against traffic to avoid entering the multi story parking. Luckily there was an attendant on site, he happened to be crossing the area, didnt see annother the rest of the time, to help us. When leaving we drove to the exit hoping that the anpr would recognise our pre payment - which it did - as there was no one to help in sight. Having said that the location is excellent, with only a short walk to departure - and the discount for pre booking makes it excellent value.”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

Edinburgh Airport Parking Reviews