“Parking ticket did not work”

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you had issues with your ticket however I'm pleased that our team were able to assist you prior to exiting. Kind regards, Customer Support Team

Posted 1 month ago

“I pre paid for the parking but when leaving the machine tried to charge me £100 this got sorted but not a hassle you need after a long flight home”

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Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“I have parked here many times but this time I was very dissatisfied with the service. Much of the car park was closed off and it was almost impossible to find a space. Many cars were on pavements etc. the walk to the airport was much longer than I have ever experienced and the surfaces were very rough which meant wheeling my case was extra difficult. I was very disappointed and am considering not using Edinburgh Airport parking in future. I did not feel the service was worth the money .”

Helpful Report

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“It worked seamlessly until I was charged an extra £6 on exit for no explainable reason.”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Hi, and it's a returning customer from last year, who was the idiot who decided on the cattle grid like bumps on the walkway at road crossings. Obviously never used an airport trolly before. The walkway should be smooth, well lit and well marked. Some paint or writing at crossways to warm cars and pedestrians would of been a way cheaper solution. On our return not one trolly was available at the luggage carousel such a well run airport. Plenty of high Viz folk walking about doing nothing. Ended up walking over to pick up car then returned using the pick up £5 rip of option. The builders fitting the cattle grid like trolly tippers are doing a bodge job so you might want to go over the work as it's not done to a good. Many were wobbling about to add to the mystery of using this disastrous decision to make speed bumps for trolleys. Not sure we will be back next year but will take into account £5 drop off and £5 pick up so I don't need to push a trolly across this obstacle course designed by a complete idiot. Thank for the sore back Regards M Slaven”

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Posted 2 months ago

“First time using the multi storey car park for many years. Arrived when dark and raining and was notnaware of a new off ramp for the multi storey and proceeded to drop off area. There is no way to turn back and was charged £5 for driving right through. Disappointing to be charged for that”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The prices and convenience of the parking basically make it seem like you don’t want people to come by car.”

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Posted 2 months ago

Thank you for your review, Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 month ago

“It is frustrating that a booking can't be amended - it has to be cancelled and then a new booking made. I recently was in an unfortunate situation where I missed my flight and had to return a day later. I was not able to amend my booking, but had to buy a whole new ticket which was much more expensive. It is not as if I could have chosen another parking facility, so you held me captive. Frustrated and disappointed!!!! The roll-up and park pricing was going to charge me £65 for the extra day!!!! RIDICULOUS!!!!!”

Helpful Report

Posted 2 months ago

Thank you for your review, As per our terms and conditions you may be able to pre-extend your car park reservation by booking an additional slot starting at the time your original booking ends. If all slots are fully booked and the car park you are in is not available, you can overstay your reservation period and will be charged as per our roll-up and park pricing as listed on our website here: https://www.edinburghairport.com/edinburgh-airport-parking/drive-up-and-park. Kind regards, Customer Support Team

Posted 1 month ago

“I stayed in the mid-stay car park but think the price was too high. The long stay was even more expensive (odd) whilst valet parking was the cheapest (also odd) but I recognise that it is probably a strategic approach. I would have been happy to use the valet parking but I need some flexibility on departure and return arrival (ie due to travel planning and disruptions) which I normally manage by carefully selecting dates and times. BUT there is no way to communicate with the valet parking team, and a lack of detail about how to manage change. For example, what if I want to pick my car up a day or say 5 hours earlier than the booked time? Making mid-stay and long-stay options more expensive as a way to encourage valet parking is not helping or benefitting customers. Please reconsider the approach. For me personally, it is increasingly likely to result in my using alternative parking arrangements or using taxis which are both becoming attractive options due to cost and the flexibility I need. Airport parking would lose revenue, so I hope someone will recognise that.”

Helpful Report

Posted 2 months ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“The dashcam wires were taken out of the dashcam,we were not informed that this would be doneThe bits it did record showed the drivers were speeding. Wouldn't use again”

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Posted 2 months ago

“Parking is not bad. Parking spaces are a bit small. First, we had to drop off the passengers, select their luggage, and only then park the car. It also took a long time to find a place for the car in our family, the Skoda Superb, which is long. I recommend parking. Other parking even more expensive or even further. We drived in not bad yet. I didn’t understand why the ticket was needed. I made a reservation two weeks in advance for the entire day in case the flight was delayed. Well, I decided that it would be like a receipt confirming payment. On departure for some reason we were asked to pay £18 extra. I had to call and asked why they had problems with the computer or if the system might crash. The exit itself is a terrible sharp turn to the left, and I have already written about the Skoda Superb in our family. I honestly thought I wouldn’t be able to get in. I had to get out of the car and check the dimensions.”

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Posted 2 months ago

“Having used the Fast Park earlier in year we rebooked for our Decemeber trip as liked the fact it was close to terminal. On arrival early AM we were told car park had been over booked and could only get space at back of airport car park. Not ideal with 2 kids in tow. On return we also had problems getting out car park holding up other cars.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you were unable to enter FastPark and I understand the disappointment that will have been caused. The day that you arrived was a particularly busy day for our FastPark team, and they experienced a large number of arrivals within a short space of time. Our team work to a schedule of arrivals, and we rely on customers arriving roughly at the time they have booked however, early or late arrivals can greatly impact our operation. Our team do their utmost to prevent disruption however, on this occasion due to the number of cars in FastPark approaching capacity, a decision was made to transfers customers to one of our alternative car parks that still had remaining capacity. I would like to apologise for the inconvenience caused, and it's certainly not the way we want any of our customers to start a trip. As per our terms and conditions, if you are unable to use the car park that you have booked or unable to find a space, then we will provide a suitable alternative in a different car park. Kind regards, Customer Support Team

Posted 2 months ago

“This is probably the most disorganized, shambolic and depressing long stay carpark experience I have had in the UK - and thats saying something. Where to begin? 1: Clearly at some point there had been a shuttle bus, but this has been withdrawn. Why? 2: To "Compensate" for the loss of a bus service a "Walking route" was arranged. It was not clearly signed from row J where I parked, and even when I did find it it was barriered in by temporary barriers. In several places the barriers were too narrow for a wheelchair to get through, never mind for two to pass each other. 3: You would think that, since there is no shuttle bus, a trolley stand would exist but again, NO, thats clearly too much dangerous radical free thought for you lot. After all, who, parking at a long stay car park in an intenational airport is going to have heavy bags to transport... I did find a trolley abandonned in the potholed tarmac but it was broken. 4: The surface itself is neglected, potholled, and strewn with litter and grime. Your whole enterprise reeks of a sorded desperation to extract as much cash as possible from the poor traveller, and invest precicely zero of it into you product. Two things I will give you marks for are the online booking system and the staff who assist at the gate.”

Helpful Report

Posted 2 months ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“Used Fastpark for my recent holiday to Tenerife, on arrival everything went smoothly but on my return my keys were not ready for collection, went to the office where there were around twenty other families waiting with the same experience. I rang the doorbell as instructed and a young guy appeared, I explained and he asked my for my ticket and promptly closed the door with no explanation, after around ten minutes one of the other customers rang the bell and asked for an update, he was quite rudely spoke to by an older man who said he was very busy. He later came out and addressed the waiting customers with some excuse of being short staffed and stating they were defrosting our cars and we would have to wait, I said I was quite capable of defrosting my own car to which he replied the cars were in a secure compound. The flight landed on time but we had to wait an hour before the belt started up, then we waited over an hour to collect the car. Overall not a good customer experience and I will think twice before I use "Fastpark" again, maybe the should rename it Fastpark Slow Retrieve. Also tried to charge us £6 to exit, had to call the barrier and after a few minutes an attendant answered and let us through. All together a poor customer experience.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Car had damages”

Helpful Report

Posted 2 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“I was very happy when arrived to park my car. Everything was perfect. Then i come back after my trip i was disappointed. My car was parked so close to another car. I could not get to my car. I was running around to find some help. Nobody was here. At the end i got help. Member of stuff helped me to move car from parking place. It was stressful.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that your car was parked close to another vehicle however we have staff on site 24 hours per day and I'm pleased they were able to assist you. Kind regards, Customer Support Team

Posted 2 months ago

“Not a pleasant experience, having to park 1/2 mile or more in the long stay car park and halving to walk to the terminal , not what an 80yr old diabetic looks forward to . No bus , a huge area of car park unable to be used and every other car park at £ 16.00 just to meet an old colleague.”

Helpful Report

Posted 2 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 2 months ago

“There was no parking spaces. We spent 20 minutes driving about the area trying to find a space making the experience far more stressful. Half the car park was closed meaning there wasn’t enough spaces for everyone. Further, our car was not recognised upon entry.”

Helpful Report

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“No problem dropping off my car. The problem came when picking it up. Car keys weren’t in locker and many other people were in the same position. Had to wait over an hour for our car to be returned to us due to lack of staff than charged £6 to leave car park. Complained and received a refund quickly so thank you for that. I would not use this service again though due to fear of it happening again.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Had a prepaid parking and we I tried to get out the screen showed an outstanding balance of £176. The ld on the other side of the phone was great tho and he opened the door right away”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

Edinburgh Airport Parking Reviews