Page 3 of 147 for Edinburgh Airport Parking Reviews

“Absolutely extortionate prices. 2 days parking £80. When we went to exit the car park the ticket machine told us we owed £170. How many tourists have fallen for this? It’s enough to put you off flying from Edinburgh.”

Helpful Report

Posted 1 month ago

“It’s very expensive and spaces are quite small.”

Helpful Report

Posted 1 month ago

“Car park was undergoing surfacing works. Poor traffic management in place. Sections of road to be surfaced had large steps and ramps with no warning signage. Exit was demarcated into lanes with barriers yet unclear what route you were supposed to take so presented a safety risk. On a separate issue, poor directional signage within the car park indicating where the pedestrian routes are to take you to the terminal.”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Horrendous trying to find entrance for parking, very poorly signposted, once I got to car park everything was fine”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Not a brilliant experience. Number plate recognition did not get my registration correct resulting in being asked for £180 on exiting the car park. Pressed the assistance button to be connected to someone who was less than pleasant, although did resolve the issue, would have been nice to at least have been spoken to in a polite manner. Will be parking elsewhere in the future!”

Helpful Report

Posted 1 month ago

Thank you for your review. I will feed this back with our car parking team to be dealt with internally. I hope any future travel is on a more positive note. Kind regards, Customer Support Team

Posted 1 month ago

“Half the car park under construction, very very poor signage in relation to this, as currently the exit route is closed, you need to break the one way system to return the way you entered.”

Helpful Report

Posted 1 month ago

Thank you for your review. Parts of the Long Stay car park are currently closed due to improvement works. These are expected to be completed in the coming weeks. We're sorry for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“Expensive and poorly signed. Pedestrian access to terminal inconvenient.”

Helpful Report

Posted 1 month ago

Thank you for your review. Our pricing is dynamic and can change due to factors such as lead time and occupancy however our pricing is competitive when compared to near-by 3rd party providers. We are currently working on improvements works in our Mid and Long stay car parks and this will include improvements to signage. Kind regards, Customer Support Team

Posted 1 month ago

“Easy access and good to see the work they have done on repainting the lines for the parking bays, but when you walk from the long-stay to the terminal, where the gate is from the long-stay to the mid-term has never been fixed.....as soon as there is any rain, you have to walk & trail you luggage through a massive puddle”

Helpful Report

Posted 1 month ago

Thank you for your review. I am glad that you have noticed an improvement in our Long Stay car park after recent works. I will raise your feedback regarding the walking route with the relevant team. Kind regards, Customer Support Team

Posted 1 month ago

“pot holes on arrival atrocious - and unavoidable. springs and wheel damaged on arrival. Not a great start. Won't be back.”

Helpful Report

Posted 1 month ago

Thank you for your review. The approach road is the responsibility of Edinburgh City Council however I will raise your feedback with our surface access team to make them aware of this. Kind regards, Customer Support Team

Posted 1 month ago

“Punititve over small mistakes! Returned from Portugal late last night on Jet2. At the barrier we found that I had misbooked the return date by two days (short). We are loyal customers from Fife who have used the Multi-Story for more than ten years and have been very satisfied. We were charged extra more than twice the cost of the original week's booking (£150). I understand that you have your T&Cs, but do you not have some compassionate rate for such inadvertent, one time, mistakes? We were not trying to cheat Edinburgh Airport--far from it!”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Thanks Customer Support Team

Posted 1 month ago

“Automatic number plate recognition did not work at barrier - had to call supervisor”

Helpful Report

Posted 1 month ago

Thank you for your review. It sounds as your car registration number plate was not recognised upon entry and I am pleased to hear that a member of staff was able to help you upon exiting. Kind regards, Customer Support Team

Posted 1 month ago

“Booked online and parked fine but when I picked up my car and tire to leave the barriers weren't working. There was no number plate recognition working and I had no ticket as I had pre-booked. Had a long and frustrating wait for the barrier to wait as I (and many other cars) had to rely on the customer services guy to open the barriers for each car.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry you found it difficult to leave the car park, and I am glad that one of our car parking staff members were able to assist you. Kind regards, Customer Support Team

Posted 1 month ago

“I booked multi-storey parking in July 22.I then tried to change registration details in December.The site wouldn't accept the change,so I phoned and my new details were noted,and changed on the booking.On arrival the barrier did not recognise our new reg.On phoning the attendant could not find a record of our booking.I had the paper work with me,and was then let through and given a ticket for getting out.We found a disabled bay easily,and ticket worked for getting out again one week later”

Helpful Report

Posted 1 month ago

Thank you for your review. It sounds although that your car registration has not updated on our system, I am glad to hear that our car parking team were able to assist you upon exiting the car park. Kind regards, Customer Support Team

Posted 1 month ago

“Its a parking site very close to the terminal which is good. I had though a space prebooked and when arrived the plate scanner didnt work. Machine is issuing tickets regardless and have to go through comms to resolve.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Please note that every customer that enters the car park must take a ticket as this is what your booking is linked to. Kind regards, Customer Support Team

Posted 1 month ago

“Was given an extra £20 charge on my arrival, then was unable to get out the car-park. No staff available and had to take another ticket and was charged another £6 to get out.”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“keys were not ready when returned , lots ofpeolple in same situation was chaotic , staff did there best to reolve the issues of no keys in boxesm car was aslo damaged \”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm sorry to hear that your car was not ready for your return, we experienced a period on your date of return where customer had to wait for a short time to collect their keys. I have reached out to our FastPark team who advised there was no damage reported on site. Kind regards, Customer Support Team

Posted 1 month ago

“Paid in advance for midstay. Arrived, collected ticket - all fine. On departure, as scehduled late at night, the ticket barrier claimed I owed £270. Sorted it out over intercom, but no explanation, no apology. Very disconcerting.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“We have used this service before and had no issues, the drop off and pick arrangement is perfect and easy to navigate. This time when we arrived back in edinburgh it was frosty and car frozen up. The back window was down and jackets etc. inside were all damp. Windows were defently shut when i dropped off the car. It did not appear the window was down the full time we were away but assume it was when the car was moved for final pickup. Maybe in future who ever parks cars should do a quick walkround the cars incase this happens again.”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The process was smooth and easy, reasonably priced and straightforward to book. My car was ready on our return. No problem. Except that the handbrake cable has been stretched beyond belief. It still works, just about. There was no need to yank it so hard that it nearly touches the ceiling. Very angry.”

Helpful Report

Posted 1 month ago

Thank you for your review, I can see that our FastPark team have contacted you directly regarding your review. Kind regards, Customer Support Team

Posted 1 month ago

“Signage to find the mid stay carpark, walking from the airport, when returning from holiday, is pretty poor. Had to ask Rental firm, who told us to walk all way back to airport and follow signs saying - BUS and TAXi, only when walked PAST that sign, did we see MID STAY 🤯”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago