“Not signposted at all. Came out of arrivals and couldn't remember which bus stance the shuttle picked us up at. Couldn't find this information anywhere, not in the email confirmation, not on the Edinburgh Airport website and as I said, wasn't signposted.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Arrived at parking area expecting barrier to open when my registration was recognised as I had pre paid and booked parking. Spoke to representative who said press ticket button and barrier did open. When I looked at ticket there was no registration of my car on ticked as confirmation email had said. Spent about 30 minutes trawling around trying to get a space to park. When I returned to car park at end of my stay I put ticket in machine only to receive a message saying I owed £200. Not a good end to my experience. After a discussion the barrier was opened.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I've always parked in the long stay car park and it was good with the bus that picked you up to the terminal. Since the bus has stopped it's not as good. I recently had the experience of walking from F section to the terminal which was ok as it wasn't raining. However on my return the walking route back was not obvious I ended up walking up the road to the main entrance. After locating my car I got to the exist barrier put in my prepaid ticket and it came up saying I had to pay another £190 I pressed the button for assistance thankfully it was answered quickly the person seemed as surprised as I was that another £190 had been requested, he asked for my car registration, must have saw that I had already paid and opened the barrier. But do'nt want that walk with luggage again. Last time I'll be parking there easier and cheaper to get off site parking. Feel sad about that as for years have always used the long stay car park”
Thank you for your review.
It sounds like you may have parked in the wrong car park as Plane Parking operates a shuttle bus to and from the terminal building. I'm pleased to hear that our car parking team was able to assist you when exiting the car park.
Kind regards,
Customer Support Team
“Last Tuesday leaving from Edinburgh going to Dublin I spent the most ridiculous amount of money ever in paying for your parking. I am a reasonable regular. Multi storey at 90 pounds for five days doesn’t make sense.
What is the justification for this.?
Henry McLeish
Former First Minister of Scotland.”
Thank you for your review.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Your chosen product included the use of FastTrack security, please use the below link and the team will be able to assist you with a partial refund for the FastTrack security pass.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Was really pleased with the whole experience until I reached the barrier to leave, when I booked I filled in the details to travel which was before midnight on the 3rd, however i landed after midnight on the 4th, tried to charge me £45 for overstaying, I had a "discussion" with the attendant via the speaker at the barrier, complained that the booking was misleading and I was in the wrong but I had paid under £5 per night for the week and was being charged £45 for another 24 hours, he managed to reduce it to £17, what a total rip-off, beware when booking!! Pity as this would have been a good review.”
“We booked for the Long Stay car park without courtesy bus as it was advertised only 10-12 minutes walk to the terminal. We had previously always used a Long Stay car park and caught the courtesy bus and that option was still available, but this car park seemed to be a new area closer to the terminal because it didn't have the courtesy bus.
However on getting there we found that it's the same old same old Long Stay car park and the difference is you've removed the courtesy bus service and cut a hole in the fence for us to walk through. It's not 10-12 minutes walk, it's 15-20 especially if you're going along to the far - very far - end of the terminal for your departure. I would not like to be doing that walk on a wet and windy winter evening; some welcome to Edinburgh.
It's an uneven surface for walking - how will the elderly manage it?; it's a poorly-marked pedestrian exit from the car park towards the terminal building; as ever the car spaces are too narrow to be able to open doors safely or leave your car without damage from inconsiderate neighbours; and there are not enough spaces as is obvious from the cars parked on pavements and double yellow lines.
So, we were disappointed but not at all surprised to find ourselves victims of Edinburgh Airport's "cut services, cram in as much as possible and charge a fortune for it" policy.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Use terminal parking 3-4 times a year and would normally score 5 stars but arrived this time to find a large area of car park closed due to construction works and spent a considerable time driving around one-way system before finally finding a space. Prior notification would have been helpful, or better still the presence of a warden to guide customers to spaces.”
Thank you for your review.
We are currently investing £1.6 million into redeveloping our paid pick-up and drop-off zone. The project will see a complete re-design of the facility that will provide a more modern and user-friendly experience.
The first phase of the project involves the re-location of the pick-up zone to allow the works to commence. This has been announced on our website, our social media channels and via local newspapers. Alongside this, we have we have implemented additional signage positioned in key traffic areas to direct our customers arriving via car to the temporary pick-up zone.
Please note: the temporary pick-up zone still requires drivers to enter via the terminal surface car park as normal, and the temporary entrance is on the approach to the multi-storey.
For customers making their way to/from the facility to/from the terminal building there is a designated walking route which is also signposted by wayfinding.
To read more on the project, you can do so here. I’d also encourage you to keep an eye on our social media channels for updates as the project progresses.
We appreciate your patience whilst we work to upgrade our facilities and the new facility will be unveiled in time for summer 2023.
Kind regards,
Customer Support Advisor
“The service provided by Fast Park was good however on arrival from Rhodes at 01:30 am after geting luggage and passport control we left the airport but then spent at least 20 minutes wandering around in the dark trying to find where to pick up my keys the total lack of signage throughout the interior and exterior of the airport was the main reason for this eventually spoke to a member of airport staff who told us where to go we were very tired following a long 4 and a half hour flight the total lack of assistance and signage throughout the airport was shocking you may need to discuss this with the airport authority whilst your service was good improvements need to be made I would certainly think twice before flying from Edinburgh again”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking was easily accessed and convenient. I did however come back to damage to my car, the workers on shift during my arrival completed a form and took pictures and I am still awaiting work from someone regarding this.”
“Entering and exiting multi storey car park was straightforward and plenty of spaces with good indication of spaces available by car park level.
Low score due to lack of signage on return from airport to car park. From Arrivals Hall, signs for car parking led away from Multi Storey and found myself outside in pouring rain and deep puddles and no overhead cover. By the time I found entrance to car park, I was soaked through. Not impressed by attendants who thought my experience was quite funny! This was 3.30am so I was most displeased as I selected this car park due to close proximity to terminal building.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“First of all when we arrived a large chunk of the car park had been cordoned off due to renovation work and (it seemed) staff parking. It was really difficult to fins a space. I'm guessing more tickets are sold than spaces available which shouldn't be happening.
What is more worrying is that although we were back well in time collecting the car, and had already paid in advance (about £70), as we got to the barrier to leave it tried to charge us £320!! When we rung the helpdesk he simply buzzed us through with no explanation. The previous time we used this car park it tried to charge us £400 - the reason given on that occasion was that it must have failed to read our number plate properly (I'm still trying to work that one out!). Two different cars on two occasions and both times tried to charge us a fortune for nothing. Others may have paid up in the panic to get out. Something doesn't smell right.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I arrived at Edinburgh Airport Parking to find that the barrier was open. I took my ticket, drove in, parked up, went in to the bus shelter and pressed the help button. A lady answered who said that all she could assist with was wheelchair access.
The bus driver said that there was a problem with the barriers and not to worry, it would be sorted on my return from holiday.
On my return I inserted the ticket and it came up,with over £300 parking charge. I pressed the help button and after one or two minutes a gentleman answered who raised the barrier and let me out.
Just lucky that I am English speaking. It is not a reliable service.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I don’t know what I expected but did not expect to have to walk from one end of the car park to the other with our cases when we returned . You might as well just book normal parking near the terminal!”
“Getting in to the parking is OK - signage could be improved. However, when we got back the signs to get back to the multistorey lot pointed us in the wrong direction! We realize this is because of recent changes but it really doesn't take much to update the signage. We hope this can be done soon. Thanks.”
Thank you for your reply.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“For the 2nd time in recent months, the barrier has not opened when I tried to leave having pre-paid my ticket. On both occasions, I was asked for £50 to leave the Long Stay car park even though I had paid online before my flights. The chap at the other end of the line kindly let me through after I gave my details. But the system needs to work better than this. It's unnecessary hassle you can do without after arriving back after a flight.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It was exceptionally difficult to move bags over the loose stones/ non tarmac surfaces in the Plane Parking. I wouldn't use this car park again for this reason, although everything else was good.”
Thank you for your review.
We are actively working on a project that will improve the walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The last two times my details haven’t registered and it’s went to charge me. Which then leads me to press the buzzer and chat to someone. Both times have been very helpful but it takes time and I just want to get home by this point so disappointed at the systems not working.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parked in the surface terminal car park.. First signage was poor and the only spaces could find was a long walk away from the terminal
The barrier did not open automatically as instructions said it would, I had to push the button to get a ticket and lift the barrier. As a result, I was concerned that there may be a problem with our return. Surprise surprise on return and presenting the ticket I was asked for a further payment of £200 to leave. Thankfully after a 10-minute conversation over the intercom, I was able to leave without any further payment as I had prepaid the parking fee.
We use many different Airports many times in the year and this would be our worst experience.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I changed my car 3 weeks prior to leaving my car in longstay
I went online and entered all the details as that was accepted ( Printed of paperwork just in case for new car )
On leaving carpark I was asked for £160 despite the fact I had updated my details well before my journey .
Contacted Customer service and had to go over my new details and old details of car prior to getting out ( uncharged )
You need to speed things up if any ammended items are entered”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
